Help Desk Technician

Onealmfgservices; Lisle (IL); Presencial; USD 45.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Vision and Dental Insurance

Wellness Program

401k with Employer Match

Disability Coverage

Life Insurance

Descripción de la vacante

Leeco Steel is seeking a Help Desk Technician to be the first point of contact for IT support. The role focuses on troubleshooting hardware, software, and network issues, with responsibilities spanning ticketing, device configuration, onboarding, and ongoing IT projects.

The position requires in‑office attendance from 7am to 4pm in Lisle, IL, and emphasizes strong customer service and teamwork.

Formación

• Degree in IT or related field preferred or equivalent experience.
• 1–2+ years in IT support or help desk role preferred.
• Proficiency with Windows 10/11 and troubleshooting.
• Familiarity with NinjaOne, Dynamics GP, Azure, Office 365, and iOS devices.
• Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN).
• Experience with IT ticketing systems.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Patience and ability to assist users with varying technical expertise.
• Strong attention to detail and ability to multi-task.

Responsabilidades

• Respond to and resolve IT support tickets via phone, email, Teams, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Assist with employee onboarding and offboarding, including workstation setup and software installation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Support IT team projects, system updates, and process improvements.
• Provide guidance to employees on IT best practices and security policies.
• Escalate complex technical issues to senior IT staff as needed.

Conocimientos

Windows Troubleshooting

IT Support Experience

Communication Skills

Networking Basics

Ticketing Systems

Mobile Device Support

Onboarding/Offboarding

Educación

IT/CS degree or related field

Herramientas

NinjaOne

Microsoft Dynamics GP

Azure

Office 365

iOS devices

Descripción del empleo

The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service and the ability to work both independently and as part of a team. The position requires in-office attendance, with a 7am-4pm schedule.

Key Responsibilities:

• Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Assist with employee onboarding and offboarding, including workstation setup and software installation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Support IT team projects, system updates, and process improvements.
• Provide guidance to employees on IT best practices and security policies.
• Escalate complex technical issues to senior IT staff as needed.

Qualifications & Skills:

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).
• 1-2+ years experience in an IT support or help desk role preferred.
• Proficiency with Windows 10 & 11 and troubleshooting.
• Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.
• Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).
• Experience with IT ticketing systems preferred.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Patience and ability to assist users with varying technical expertise.
• Strong attention to detail and ability to multi-task.

Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:

• Health, Vision and Dental Insurance
• Wellness Program
• Health and Dependent Care Flexible Spending Accounts
• Short-Term and Long-Term Disability Coverage
• Life Insurance and Accidental Death & Dismemberment
• Training and Development Opportunities
• 401k with Employer Match

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.