Help Desk Technician

O'Neal Industries; Lisle (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Wellness Program

FSAs: Health and Dependent Care

Short- and Long-Term Disability

Life Insurance

Training and Development Opportunities

401k with Employer Match

Job summary

Leeco Steel is seeking a Help Desk Technician to provide first‑line IT support for employees, handling hardware, software, and network issues in an office setting.

The role requires strong troubleshooting, customer service, and the ability to work independently or with the IT team; the schedule is 7am–4pm in-office.

Qualifications

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).
• 1-2+ years experience in an IT support or help desk role preferred.
• Proficiency with Windows 10 & 11 and troubleshooting.

Responsibilities

• Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Assist with employee onboarding and offboarding, including workstation setup and software installation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Support IT team projects, system updates, and process improvements.
• Provide guidance to employees on IT best practices and security policies.
• Escalate complex technical issues to senior IT staff as needed.

Skills

Customer service

Troubleshooting

Problem-solving

Communication

Attention to detail

Teamwork

Multitasking

Patience

Education

Associate or Bachelor’s degree in IT/CS or related field

Tools

NinjaOne

Microsoft Dynamics GP

Azure

Office 365

VPN setup

Windows 10/11

iOS devices

Job description

Job Summary:

The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service and the ability to work both independently and as part of a team. The position requires in-office attendance, with a 7am-4pm schedule.

Key Responsibilities:

• Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Assist with employee onboarding and offboarding, including workstation setup and software installation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Support IT team projects, system updates, and process improvements.
• Provide guidance to employees on IT best practices and security policies.
• Escalate complex technical issues to senior IT staff as needed.

Qualifications & Skills:

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field preferred (or equivalent experience).
• 1-2+ years experience in an IT support or help desk role preferred.
• Proficiency with Windows 10 & 11 and troubleshooting.
• Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.
• Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).
• Experience with IT ticketing systems preferred.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Patience and ability to assist users with varying technical expertise.
• Strong attention to detail and ability to multi-task.
• Strong customer service skills.

Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:

• Health, Vision and Dental Insurance
• Wellness Program
• Health and Dependent Care Flexible Spending Accounts
• Short-Term and Long-Term Disability Coverage
• Life Insurance and Accidental Death & Dismemberment
• Training and Development Opportunities
• 401k with Employer Match

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.