Help Desk Technician

O'Neal Industries, Inc.; Lisle (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Wellness Program

Health and Dependent Care Flexible FSA

Short-Term and Long-Term Disability

Life Insurance & AD&D

Training and Development Opportunities

401k with Employer Match

Job summary

Leeco Steel is seeking a Help Desk Technician to serve as the first point of contact for IT support. You will assist employees with hardware, software, and network issues, troubleshoot problems, and support onboarding and ongoing IT projects.

The role requires in-office attendance with a 7am-4pm schedule and strong customer service skills. The ideal candidate will have 1–2+ years in IT help desk, proficiency with Windows 10/11, and familiarity with tools like NinjaOne, Dynamics GP, Azure, and

Qualifications

• Associate's or Bachelor's degree in IT, CS, or related field preferred (or equivalent experience).
• 1–2+ years experience in IT support or help desk role preferred.
• Proficiency with Windows 10 & 11 and troubleshooting.
• Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.
• Basic networking knowledge (IP addressing, Wi‑Fi troubleshooting, VPN setup).
• Experience with IT ticketing systems preferred.
• Strong problem-solving and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Patience and ability to assist users with varying technical expertise.
• Strong attention to detail and ability to multi-task.
• Strong customer service skills.

Responsibilities

• Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Assist with employee onboarding and offboarding, including workstation setup and software installation.
• Document support requests, resolutions, and troubleshooting steps in the ticketing system.
• Support IT team projects, system updates, and process improvements.
• Provide guidance to employees on IT best practices and security policies.
• Escalate complex technical issues to senior IT staff as needed.

Skills

Windows troubleshooting

IT support experience

Communication skills

Customer service

Problem solving

Attention to detail

Multi-tasking

Education

Associate's or Bachelor's degree in IT/CS or related field

Tools

NinjaOne

Microsoft Dynamics GP

Azure

Office 365

iOS devices

Job description

Description

Job Summary: The Help Desk Technician serves as the first point of contact for IT support, assisting employees with hardware, software, and network-related issues. This role requires strong troubleshooting skills, excellent customer service and the ability to work both independently and as part of a team. The position requires in-office attendance, with a 7am-4pm schedule.

Key Responsibilities:

• Respond to and resolve IT support tickets via phone, email, Microsoft Teams, and in-person.

• Diagnose and troubleshoot hardware, software, and network-related issues.

• Install, configure, and maintain computer systems, peripherals, and mobile devices.

• Assist with employee onboarding and offboarding, including workstation setup and software installation.

• Document support requests, resolutions, and troubleshooting steps in the ticketing system.

• Support IT team projects, system updates, and process improvements.

• Provide guidance to employees on IT best practices and security policies.

• Escalate complex technical issues to senior IT staff as needed.

Qualifications & Skills:

• Associate's or Bachelor's degree in IT, Computer Science, or a related field preferred (or equivalent experience).

• 1-2+ years experience in an IT support or help desk role preferred.

• Proficiency with Windows 10 & 11 and troubleshooting.

• Familiarity with NinjaOne, Microsoft Dynamics GP, Azure, Office 365, and iOS devices is preferred.

• Basic networking knowledge (IP addressing, Wi-Fi troubleshooting, VPN setup).

• Experience with IT ticketing systems preferred.

• Strong problem-solving and critical-thinking abilities.

• Excellent verbal and written communication skills.

• Patience and ability to assist users with varying technical expertise.

• Strong attention to detail and ability to multi-task.

• Strong customer service skills.

Leeco Steel offers a competitive salary and a comprehensive benefits package including, but not limited to:

• Health, Vision and Dental Insurance

• Wellness Program

• Health and Dependent Care Flexible Spending Accounts

• Short-Term and Long-Term Disability Coverage

• Life Insurance and Accidental Death & Dismemberment

• Training and Development Opportunities

• 401k with Employer Match

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.