Onsite IT Help Desk Technician — On-Call Support

Motorsport Hackers; Indianapolis (IN); On-site; USD 42,000 - 60,000; Full time

Job summary

Andretti Global is seeking an on-site Help Desk Technician in Indianapolis, IN, to support employees and shop operations. You will address hardware, software, network, and account access issues while delivering excellent customer service.

You will work with IT Administrators, participate in on-call rotations during race weekends, and help maintain documentation, assets, and user guides to ensure smooth business operations.

Qualifications

• High School diploma or equivalent required; Associate degree in IT or related field preferred.
• 1–3 years of experience in Help Desk or Desktop Support preferred.
• Experience supporting end users in a fast-paced environment preferred.

Responsibilities

• Serve as the primary point of contact for employee technical support requests.
• Provide support via phone, email, remote tools, and in-person interactions.
• Troubleshoot and resolve hardware, software, network, printer, and account access issues.
• Escalate complex issues while maintaining ownership and communication with the customer.
• Maintain accurate incident records and develop knowledge base materials.
• Assist with onboarding/offboarding, equipment deployment, and access management.
• Support conference room tech and audiovisual equipment.

Skills

Microsoft 365

Windows OS

macOS/iOS

Active Directory

Networking concepts

Troubleshooting

Communication

Documentation

Time management

On-call readiness

Education

High School diploma or equivalent

Associate degree in IT or related field

Tools

Ticketing systems

Remote support tools

Microsoft 365 administration

Job description

Andretti Global is seeking an on-site Help Desk Technician in Indianapolis, IN, to support employees and shop operations. You will address hardware, software, network, and account access issues while delivering excellent customer service.

You will work with IT Administrators, participate in on-call rotations during race weekends, and help maintain documentation, assets, and user guides to ensure smooth business operations.