Onsite IT Help Desk Technician — Flexible Hours & Growth

CTSI; Michigan; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Care Plan

401k Matching

Paid Certifications

Cell Phone Reimbursement

Training & Development

Paid Holidays

Life Insurance

Job summary

CTSI in Midland, TX seeks an IT Help Desk Technician to deliver on-site and remote support to clients, maintain records, and install client systems. You will work a bi-weekly rotation between in-office phone support and field projects.

Training requires travel to headquarters in Lubbock for 90 days; CJIS background check is required. The role offers a 40-hour week with after-hours flexibility and opportunities for certifications and growth.

Qualifications

• High School Diploma required.
• Technical/College Degree (2 years) in Applied Science or Computer Technology required.
• Technology/Computer related degree (4 years) preferred.
• IT certifications such as MS900, AZ900, and CompTIA A+ are a plus.

Responsibilities

• Respond to support calls and assist clients remotely, in-office and on-site.
• Bi-weekly rotation of in-office phone and ticket support, and on-site projects.
• Track and ensure timely response to on-site support calls.
• Maintain records and expense accounts using ConnectWise.
• Collaborate with other departments as needed.
• Foster positive client relations and uphold professional standards.
• Identify, research, and implement solutions to client problems.
• Provide internal systems support and deliver/install client systems.
• Offer on-site client support and hardware maintenance.
• Solve problems using original thinking and clear communication.
• Learn and implement new technologies or methods.
• Maintain a standard 40-hour week with after-hours flexibility.

Skills

Active Directory

Networking

Security hardware

Ticketing systems

Customer service

End-user support

Education

High School Diploma

2-year technical/college degree

4-year tech degree

MS900 AZ900 CompTIA A+

Tools

ConnectWise

Job description

CTSI in Midland, TX seeks an IT Help Desk Technician to deliver on-site and remote support to clients, maintain records, and install client systems. You will work a bi-weekly rotation between in-office phone support and field projects.

Training requires travel to headquarters in Lubbock for 90 days; CJIS background check is required. The role offers a 40-hour week with after-hours flexibility and opportunities for certifications and growth.