IT Help Desk & Field Support Technician

Computer Transition Services, LLC; Midland (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Care Plan

Flex Spending Account

401k Matching

Life Insurance

Time Off

Training & Development

Wellness Resources

Certification Reimbursement

Cell Phone Reimbursement

Performance Based Incentive Program

Family-friendly culture

Job summary

Computer Transition Services, Inc. is seeking an IT Desktop Specialist to deliver on-site and remote support for clients in the Midland area. You will handle hardware and software installation, troubleshooting, and system configurations while maintaining strong client relations.

With 2–4 years in IT triage/help desk, you will rotate between phone support and field work, travel to local client sites, and participate in training with our Lubbock HQ. A CJIS background check is required.

Qualifications

• Basic technical background with hands-on experience, preferably in Active Directory, networking and security hardware and systems, and ticketing systems.
• Strong customer service and end-user support skills, with a focus on resolving issues efficiently and effectively.
• Ability to monitor and resolve tickets involving failing patches, hardware issues, and complete network outages. Escalate issues as needed.
• 2-4 years of IT triage/help desk experience, with previous experience in a technical support role.
• Experience handling call queues, ideally in a support role.
• Strong verbal and written communication skills to interact with end-users and team members effectively.
• Ability and willingness to adapt to changing environments and work schedules, including alternating weekly between phone support and field work.
• Experience working with a Managed Service Provider (MSP) is a huge plus.
• Certifications such as MS900, AZ900, and CompTIA A+ are a plus

Responsibilities

• Respond to support calls and assist clients both remotely in-office and on-site.
• Work schedules include a bi-weekly rotation of in-office phone and ticket support, and onsite client projects.
• Track and ensure timely response to on-site support calls.
• Accurately maintain records and expense accounts, using systems like Connectwise.
• Collaborate with other departments as needed.
• Foster positive client relations and uphold professional dress and grooming standards.
• Identify, research, and implement solutions to client problems.
• Provide internal systems support and configure, deliver, install, and implement client systems.
• Offer on-site client support and hardware maintenance.
• Solve problems using original thinking and clear communication.
• Learn and implement new technologies or methods.
• Maintain a standard 40-hour work week, with flexibility for after-hours project completion.
• Handle physical and mental endurance challenges, including eye strain, weather extremes, and public contact.
• Must be able to pass a CJIS background check

Skills

Active Directory

Networking

Security hardware

Ticketing systems

End-user support

Customer service

Education

High School Diploma

2-year degree in Applied Science or Computer Technology

4-year degree in related field

Tools

ConnectWise

Job description

Computer Transition Services, Inc. is seeking an IT Desktop Specialist to deliver on-site and remote support for clients in the Midland area. You will handle hardware and software installation, troubleshooting, and system configurations while maintaining strong client relations.

With 2–4 years in IT triage/help desk, you will rotate between phone support and field work, travel to local client sites, and participate in training with our Lubbock HQ. A CJIS background check is required.