Onsite IT Help Desk Technician – Boca Raton

CELSIUS; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Disability Insurance

Life Insurance

Paid Time Off

Holidays

401(k) with Company match

Identity theft assistance

Job summary

Celsius Holdings, Inc. seeks an IT Help Desk Technician to support and provision OS/software, track IT assets, and resolve onsite IT tickets at the Boca HQ. You will manage printers, applications, and user support questions, plus maintain tickets via Celsius' platform.

The role requires A+/Networking certs, experience with Office365/Teams/SharePoint, and strong customer service in a fast-paced environment. Onsite work in Boca Raton is expected.

Qualifications

• Must hold an A+ and Networking Certification.
• Advanced skills in MS Office, Outlook, Excel, and PowerPoint.
• Must be able to type 50+ words per minute.
• Demonstrated problem-solving and troubleshooting skills.
• Must be detailed oriented, with excellent oral and written communications skills.
• Function as a member of a work team, self-motivated, and highly responsible.
• Python and Power BI, Power Automate, skills a plus.
• Must be able to work full time onsite in Boca Raton.
• AS or BS Degree - Computer Information Management or combination of education/experience.
• 1 Year experience with Office365, Teams, SharePoint and Inventory management systems.
• 1 Years of network/infrastructure administration experience 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
• Experience with Windows 11, Windows Server.
• Ability to work in a fast-paced, high-growth environment.
• Excellent customer support skills.

Responsibilities

• Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.
• Inventory management of all hardware and software asset lists.
• Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones).
• Assist users with resetting passwords or login issues, mobile device questions, and email archiving.
• Assist users with creating TEAMS groups/channels or SharePoint sites.
• Create Application Job Aids for managers to use and distribute as application tutorials.
• Other duties as assigned by management.

Skills

A+ Certification

Networking Certification

MS Office Suite

Typing speed 50+ wpm

Troubleshooting

Communication

Python

Power BI

Power Automate

Office 365

Teams

SharePoint

Windows Server

Windows 11

Education

AS or BS Degree - Computer Information Management

Tools

Office 365

Teams

SharePoint

Inventory management systems

JIRA

ADOBE

Job description

Celsius Holdings, Inc. seeks an IT Help Desk Technician to support and provision OS/software, track IT assets, and resolve onsite IT tickets at the Boca HQ. You will manage printers, applications, and user support questions, plus maintain tickets via Celsius' platform.

The role requires A+/Networking certs, experience with Office365/Teams/SharePoint, and strong customer service in a fast-paced environment. Onsite work in Boca Raton is expected.