Help Desk Technician: Elevate IT Support for Seniors

Sinai Residences of Boca Raton; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Sinai Residences in Boca Raton, FL is seeking a Help Desk Technician to provide frontline technical support for staff and residents, solving hardware, software, networking, and device issues while delivering courteous, patient service.

You'll report to the IT Director, support ~400 employees and residents, manage tickets, deploy equipment, maintain asset records, and assist with system upgrades and IT projects in a mission-driven, upscale senior living community.

Qualifications

• 3–4 years of Help Desk or end‑user IT support experience.
• Experience administering Microsoft 365 including Teams, OneDrive, and SharePoint.
• Experience with Active Directory user administration.
• Knowledge of Microsoft Office applications and Windows operating systems.
• Experience with hardware imaging, deployment, configuration, and troubleshooting.
• Experience supporting desktops, laptops, monitors, printers, peripherals, iPhone, and Android devices.
• Experience with Help Desk ticketing systems.
• Knowledge of print services and user account management.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication skills with both staff and residents.

Responsibilities

• Provide frontline support for staff and residents, troubleshooting hardware, software, networking, and AV equipment.
• Record, track, and resolve Help Desk requests; escalate or coordinate with vendors as needed.
• Install, configure, and maintain enterprise software, OS, and business applications.
• Manage assets, deploy new equipment, and create workstation images for deployment.
• Collaborate with IT Director on asset reporting, endpoint health, and system improvements.

Skills

Help Desk experience

Microsoft 365

Active Directory

Office apps / Windows

Hardware imaging

Ticketing systems

Print services

IT certifications

Tools

Microsoft 365 (Teams, OneDrive, SharePoint)

Active Directory

Windows OS

Office applications

Job description

Sinai Residences in Boca Raton, FL is seeking a Help Desk Technician to provide frontline technical support for staff and residents, solving hardware, software, networking, and device issues while delivering courteous, patient service.

You'll report to the IT Director, support ~400 employees and residents, manage tickets, deploy equipment, maintain asset records, and assist with system upgrades and IT projects in a mission-driven, upscale senior living community.