Help Desk Technician (5846)

NextPath Workforce Solutions; Kissimmee (FL); On-site; USD 30,000 - 36,000; Full time

Job summary

NextPath Workforce Solutions is seeking a Help Desk Technician to join our client’s team in Kissimmee, FL. This onsite contract-to-hire role delivers first-line IT support for Windows devices and Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive and SharePoint.

You will handle user accounts in Microsoft Entra ID/Active Directory, manage Intune devices, assist with onboarding and offboarding, and support HOA platforms like Vantaca and Caliber.

Qualifications

• Deliver exceptional customer service while providing timely, professional, and courteous technical support.
• Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.
• Experience with Microsoft Entra ID / Active Directory
• Support Microsoft Intune managed devices

Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
• Troubleshoot and resolve hardware, software, network, and peripheral issues
• Support Windows 11 desktops and laptops
• Manage user accounts, security groups, licenses, and multi-factor authentication in Microsoft Entra ID
• Support Microsoft Intune managed devices, including provisioning and troubleshooting
• Install, configure, and maintain software and workstation hardware
• Assist with employee onboarding and offboarding—including account setup, equipment deployment, and access management
• Support Tier 1 & 2 issues for HOA management platforms such as Vantaca, Caliber, Frontsteps, and CINC Systems
• Troubleshoot application access, permissions, and basic functionality issues
• Document support requests and resolutions accurately
• Maintain IT asset inventory and equipment records
• Support conference room technology, Microsoft Teams Rooms, printers, and mobile devices
• Escalate complex issues to senior IT staff when necessary
• Participate in after-hours or on-call support as needed
• Perform other duties as assigned

Skills

Customer service

Microsoft 365

Active Directory

Microsoft Entra ID

Intune

Onsite support

Tools

Outlook

Teams

SharePoint

Microsoft 365 suite

Microsoft Intune

Job description

NextPath Workforce Solutions is currently seeking a Help Desk Technician to join our client’s team in Kissimmee, FL. This is an onsite contract-to-hire position.

SALARY: $22 – $26/hr (depending on experience).

Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.

Requirements

• Deliver exceptional customer service while providing timely, professional, and courteous technical support
• Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint
• Experience with Microsoft Entra ID / Active Directory
• Support Microsoft Intune managed devices

Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, chat, and ticketing system
• Troubleshoot and resolve hardware, software, network, and peripheral issues
• Support Windows 11 desktops and laptops
• Manage user accounts, security groups, licenses, and multi-factor authentication in Microsoft Entra ID
• Support Microsoft Intune managed devices, including provisioning and troubleshooting
• Install, configure, and maintain software and workstation hardware
• Assist with employee onboarding and offboarding—including account setup, equipment deployment, and access management
• Support Tier 1 & 2 issues for HOA management platforms such as Vantaca, Caliber, Frontsteps, and CINC Systems
• Troubleshoot application access, permissions, and basic functionality issues
• Document support requests and resolutions accurately
• Maintain IT asset inventory and equipment records
• Support conference room technology, Microsoft Teams Rooms, printers, and mobile devices
• Escalate complex issues to senior IT staff when necessary
• Participate in after-hours or on-call support as needed
• Perform other duties as assigned

We are an Equal Opportunity Employer.