IT Help Desk Technician

CELSIUS; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Disability Insurance

Life Insurance

Paid Time Off

Holidays

401(k) with Company match

Identity theft assistance

Job summary

Celsius Holdings, Inc. seeks an IT Help Desk Technician to support and provision OS/software, track IT assets, and resolve onsite IT tickets at the Boca HQ. You will manage printers, applications, and user support questions, plus maintain tickets via Celsius' platform.

The role requires A+/Networking certs, experience with Office365/Teams/SharePoint, and strong customer service in a fast-paced environment. Onsite work in Boca Raton is expected.

Qualifications

• Must hold an A+ and Networking Certification.
• Advanced skills in MS Office, Outlook, Excel, and PowerPoint.
• Must be able to type 50+ words per minute.
• Demonstrated problem-solving and troubleshooting skills.
• Must be detailed oriented, with excellent oral and written communications skills.
• Function as a member of a work team, self-motivated, and highly responsible.
• Python and Power BI, Power Automate, skills a plus.
• Must be able to work full time onsite in Boca Raton.
• AS or BS Degree - Computer Information Management or combination of education/experience.
• 1 Year experience with Office365, Teams, SharePoint and Inventory management systems.
• 1 Years of network/infrastructure administration experience 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
• Experience with Windows 11, Windows Server.
• Ability to work in a fast-paced, high-growth environment.
• Excellent customer support skills.

Responsibilities

• Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.
• Inventory management of all hardware and software asset lists.
• Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones).
• Assist users with resetting passwords or login issues, mobile device questions, and email archiving.
• Assist users with creating TEAMS groups/channels or SharePoint sites.
• Create Application Job Aids for managers to use and distribute as application tutorials.
• Other duties as assigned by management.

Skills

A+ Certification

Networking Certification

MS Office Suite

Typing speed 50+ wpm

Troubleshooting

Communication

Python

Power BI

Power Automate

Office 365

Teams

SharePoint

Windows Server

Windows 11

Education

AS or BS Degree - Computer Information Management

Tools

Office 365

Teams

SharePoint

Inventory management systems

JIRA

ADOBE

Job description

Ifyou'rereading this on your way from 5am spin class to festival fast-pass,you'reCELSIUS®— an everyday hustler with the essential energy to aimhigh, andgo the extra mile wherever your goals take you.

Joyful by design, sunny by nature, and unapologetically bold. If your bestie has you saved in their phone as "Icon,"you'reALANI NU®— confident, colorful, and bringing main-character energy to every moment.

SoCal in your soul, attitude in your stride. If gravitydoesn'tstop you and "impossible" sounds more like "dare you,"you'reROCKSTAR®— a born rebel, raising the bar with mind-body energy and zero compromise.

---

Together,we'reCelsius Holdings, Inc.— a global CPG company united by three powerhouse brands and one incredibly talented team.

At Celsius, we pride ourselves on empowering our people. Every employee hasa stakein our success. We create a collaborative culture built on inclusivity, innovation, and a belief that great ideas can come from anywhere.

Andwe'reon our way to building something bigger: a category where energyisn'tjust consumed,it'slived—where performance meets personality, brand becomes community, and every can crack sparks a statement.

This is the future of modern energy. This is Celsius.

IT Help Desk Technician

Department: IT

Reporting to: SVP of IT, Security and Infrastructure

Location: Onsite in Boca HQ

Job Overview

Under the direction of the SVP of IT, Security and Infrastructure you are responsible for supporting and effectively provisioning, installing/configuring operating systems, hardware, software, and related applications. Further responsibilities include tracking IT Assets and projects, creating IT POs, monitoring and resolving onsite IT support tickets related to printers, applications, and general user support questions. You are also responsible for maintaining and monitoring daily support tickets through email and Celsius' ticketing platform.

Requirements

• Must hold an A+ and Networking + Certification
• Must have advanced skills in MS Office, Outlook, Excel, and PowerPoint Experience
• Must be able to type 50 plus words per minute
• Demonstrated problem-solving and troubleshooting skills
• Must be detailed orientated, with excellent oral and written communications skills
• Function as a member of a work team, self-motivated, and highly responsible
• Python and Power BI, Power Automat, skills a plus
• Must be able to work full time onsite in Boca Raton
• AS or BS Degree - Computer Information Management or combination of education/experience
• 1 Year experience with Office365, TEAMs, SharePoint and Inventory management systems
• 1 Years of network/infrastructure administration experience 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups
• Experience with Windows 11, Windows Server
• Ability to work in a fast-paced, high-growth environment
• Excellent customer support skills

Responsibilities

• Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned
• Inventory management of all hardware and software asset lists
• Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones)
• Assist users with resetting passwords or login issues, mobile device questions, and email archiving
• Assist users with creating TEAMS groups/channels or SharePoint sites
• Create Application Job Aids for managers to use and distribute as application tutorials
• Other duties as assigned by management

Role Breakdown

• 25% Onboarding and Offboarding of Hardware and Users
• 25% Endpoint Administration and Documentation
• 25% Inventory Management
• 25% Helpdesk Support

Benefits

• Comprehensive Medical, Dental & Vision benefits
• Long- and short-term disability
• Life insurance
• Paid Time Off
• Company-paid holidays
• 401(k) with Company match
• Identity theft and legal services

The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as work location, job-related knowledge, skills, qualifications, and experience. Celsius is a total rewards company. This position may be eligible for other compensation, including bonuses and Restricted Stock Units (subject to company plans).

Celsius Holdings, Inc. celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We believe strongly in fostering a safe, fair and respectful work environment. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please reach out to [e-mail].

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.