Onsite IT Help Desk Tech (Tier 1) – Azure/Entra

StevenDouglas

Woodbury (MN)

On-site

USD 25,000 - 33,000

Full time

3 days ago

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Job summary

StevenDouglas is seeking a Tier 1 Help Desk Technician in Woodbury, MN, onsite Monday–Friday, 9AM–6PM. You will be the first point of contact for end users, troubleshooting basic hardware, software, and network issues, and supporting identity management with Microsoft Entra ID.

This 6-month role includes Azure basics, Windows/macOS support, and documenting incidents in a ticketing system, with escalation to Tier 2 as needed.

Qualifications

High school diploma or equivalent; associate degree preferred.
0–2 years in a help desk or technical support role.
Familiarity with Microsoft Entra ID and identity management concepts.
Knowledge of Windows operating systems and Microsoft 365.

Responsibilities

Serve as the first point of contact for users via phone, email, or ticketing system.
Troubleshoot and resolve basic technical issues on desktops, laptops, mobile devices, printers, and apps.
Manage user accounts and access in Microsoft Entra ID (Azure AD).
Perform password resets, MFA setup, and account unlocks.
Assist with onboarding/offboarding processes, including provisioning/deprovisioning.
Support basic administration tasks in Microsoft Azure, e.g., monitoring resources and VM access.
Install, configure, and maintain software and operating systems (Windows/macOS).
Document incidents, resolutions, and processes in the ticketing system.