Onsite Help Desk Engineer — Azure AD & Windows Expert

Blue Mantis; Kittery (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

Blue Mantis in Maine is seeking a seasoned Help Desk professional to provide first and second line support onsite. You will handle tickets via phone and web, troubleshoot issues, and collaborate with engineers to resolve problems quickly.

The role requires 3–5 years of help desk experience, Azure AD/EntraID proficiency, and strong communication. You will document solutions, update KBs, and assist end users across Windows and macOS environments.

Qualifications

• 3-5 years of Help Desk support experience.
• 2-5 years of Microsoft Entra ID or Azure AD Experience.
• 1-3 years of prior Customer Service experience.
• Experience with providing technical assistance over the phone and customer facing interactions.
• Able to multi-task by working on multiple open tickets simultaneously.

Responsibilities

• Resolve problems reported to Blue Mantis via phone, web tickets or direct escalations - 50%.
• Provide first/second level contact and problem resolution for customer issues
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents.
• Update and maintain Help Desk Documentation and knowledgebase articles - 20%.

Skills

Help desk experience

Customer service

Communication skills

Troubleshooting

Multi-tasking

Tools

Azure AD / Entra ID

Windows/macOS imaging

Office 365 Admin

VPN clients

Job description

Blue Mantis in Maine is seeking a seasoned Help Desk professional to provide first and second line support onsite. You will handle tickets via phone and web, troubleshoot issues, and collaborate with engineers to resolve problems quickly.

The role requires 3–5 years of help desk experience, Azure AD/EntraID proficiency, and strong communication. You will document solutions, update KBs, and assist end users across Windows and macOS environments.