IT Help Desk Technician

Perennial Resources International; City of White Plains (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Perennial Resources International is seeking an IT Help Desk Technician to join our team onsite in White Plains, NY. The role supports users and the network, handling hardware/software maintenance and remote end-user support 24/7 monitoring where needed.

Responsibilities include remote support for stores and offices, troubleshooting ISP outages and network issues, deploying equipment such as thin clients and Zebra devices, and coordinating with vendors for complex issues.

Qualifications

• Proficient with Windows 11 and macOS; able to support mobile platforms (iOS/Android).
• Solid understanding of networking concepts and troubleshooting infrastructure/ISP issues.
• Working knowledge of Active Directory and MFA systems.
• Ability to guide non-technical staff through issues over the phone.
• Experience with Zebra devices is a plus.

Responsibilities

• Provide remote and on-site IT support to retail stores and corporate offices.
• Troubleshoot ISP outages, network configuration, and hardware issues (Sonicwall, PoE switches, WAPs).
• Deploy and support hardware/software, including thin clients, Zebra devices, and cameras.
• Coordinate with third-party vendors for advanced remote support when needed.
• Manage user accounts and MFA; assist with printer configuration and printing issues.

Skills

Windows 11

macOS

Mobile devices (iOS/Android)

Networking concepts

Active Directory

MFA systems

Phone-based support

Zebra devices

Job description

THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN WHITE PLAINS, NY

NO H1S OR 3RD PARTIES

IT Help Desk Technician

We're looking for an IT Help Desk Technician to join our Team at our Operation Support Center in White Plains, NY.

About the Position

The person selected will help support our users and our network. Duties will include technical and operational IT troubleshooting and resolving store issues, maintenance of hardware and software, and installing new software and hardware. The team provides remote end-user support as well as installation and 24-hour monitoring of systems and emergency service.

Key Responsibilities

• Provide remote support to retail stores and corporate offices, effectively addressing hardware, software, and connectivity inquiries.
• Troubleshoot and resolve ISP outages and network configuration issues involving Sonicwall, PoE switches, and Wireless Access Points (WAPs)
• Deploy, configure, and support specialized equipment, including thin clients, Zebra scanners/tablets, and security camera systems.
• Collaborate with and elevate issues to third-party vendors for advanced remote support when necessary.
• Perform user account management, including basic Active Directory administration and Multi-Factor Authentication (MFA) troubleshooting.
• Configure, maintain, and troubleshoot local and network printers.

Qualifications & Skills

• Strong proficiency in supporting Windows 11, macOS, and various mobile device platforms (iOS/Android).
• Solid understanding of networking concepts with the ability to troubleshoot infrastructure, ISP connections, and hardware.
• Working knowledge of Active Directory and MFA systems.
• Proven ability to patiently and clearly guide non-technical staff through technical troubleshooting steps over the phone.
• Experience with Zebra mobile devices is a plus.