Onsite IT Help Desk Tech – Denver | Contract-to-Hire

Ledgent Technology; Denver (CO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Hospital indemnity plans

Dental and vision coverage

Accident and critical illness plans

Term life insurance

Short-term disability plan

Training and coaching

Specialized recognition programs

Job summary

Ledgent Technology is seeking a Level 1 Service Desk Technician in Downtown Denver for a contract-to-hire arrangement. This onsite role supports hardware, software, and network systems while providing top-quality customer service to internal users.

The ideal candidate has 1–2 years in a help desk, basic networking, Windows/macOS usage, and strong communication skills. Certifications like CompTIA A+ are preferred but not required.

Qualifications

• 1-2 years experience in a technical support or help desk role.
• Hands‑on experience with PC and laptop setup, troubleshooting, and maintenance (Windows and/or macOS).
• Exposure to basic networking concepts (e.g., IP addressing, Wi‑Fi troubleshooting, VPN setup).
• Familiarity with ITIL practices and remote support tools.

Responsibilities

• Deliver frontline technical support to on-site and remote end users via desk-side visits, phone, email, text, and remote support tools.
• Install, configure, and maintain employee technology, including desktops, laptops, monitors, printers, phones, and mobile devices.
• Diagnose and resolve common hardware, software, and connectivity issues in a timely and customer-focused manner.
• Support audio/visual equipment in conference rooms to ensure smooth meeting experiences.
• Coordinate with third-party vendors and escal…?
• Provide hands‑on assistance (“remote hands”) for server and network equipment under the guidance of senior technicians.
• Accurately log and document incidents, requests, and resolutions in the ticketing system, ensuring records are complete and up to date.
• Maintain assigned on-site coverage hours and participate in on-call rotations as scheduled.
• Perform other related duties as assigned to support IT operations and service delivery.

Skills

Technical support

Customer service

Communication skills

Windows/macOS

Networking basics

Remote support tools

Ticketing systems

Teamwork

On-site support

Education

High School Diploma – Required

Associates Degree in IT/CS – Preferred

Job description

Ledgent Technology is seeking a Level 1 Service Desk Technician in Downtown Denver for a contract-to-hire arrangement. This onsite role supports hardware, software, and network systems while providing top-quality customer service to internal users.

The ideal candidate has 1–2 years in a help desk, basic networking, Windows/macOS usage, and strong communication skills. Certifications like CompTIA A+ are preferred but not required.