Onsite IT Help Desk Tech – Dallas (6a–2:30p)

Ensign Group; Dallas, Northern (TX, KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Life insurance

401(k) with company match

Sick/vacation plans

Training sessions and seminars

Job summary

Ensign Services, Inc. in Dallas, TX, is seeking an IT Help Desk professional to respond to support calls and tickets, ensuring a high level of customer service and adherence to KPIs. This on-site role supports users across Windows, Citrix, and key clinical/financial applications.

The ideal candidate has at least 1 year of technical support experience, strong problem-solving skills, and the ability to work with minimal supervision on a shift that includes one federal holiday per year.

Qualifications

• 1+ year of technical support experience.
• Strong Windows 10 and Office knowledge.
• Experience with Citrix, Exchange, and Active Directory.
• Excellent written and verbal communication.
• Ability to work with minimal supervision and handle multiple tasks.

Responsibilities

• Troubleshoot remote desktops, laptops, printers and peripherals.
• Resolve email, data, and productivity app issues in a Citrix environment.
• Create and manage user accounts for key apps like PointClickCare, Net Health, Workday.
• Provide frontline IT support and maintain service levels.
• Assist with other IT tasks as needed.

Skills

Technical support

Customer service

Communication

Proactive

Multitasking

Tools

Citrix

Windows 10

Active Directory

Exchange

Job description

Ensign Services, Inc. in Dallas, TX, is seeking an IT Help Desk professional to respond to support calls and tickets, ensuring a high level of customer service and adherence to KPIs. This on-site role supports users across Windows, Citrix, and key clinical/financial applications.

The ideal candidate has at least 1 year of technical support experience, strong problem-solving skills, and the ability to work with minimal supervision on a shift that includes one federal holiday per year.