IT Help Desk

Ensign Services; Addison (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Ensign Services, Inc. is seeking an IT Help Desk professional to handle incoming support calls and emailed tickets in a Citrix-based environment at our Texas Service Center in Dallas.

You will deliver strong customer service while meeting performance standards. The role covers troubleshooting desktops, laptops, printers, and core apps like PointClickCare, Net Health, and Workday, including account creation and password resets.

Qualifications

• 1+ year of experience providing technical support and troubleshooting computer equipment.
• Strong troubleshooting skills with Windows 10, Microsoft Office, Citrix fundamentals, Exchange and Active Directory.
• Excellent written and verbal communication skills.
• Ability to work with minimal supervision and meet deadlines.
• Willingness to work one federal holiday per year.

Responsibilities

• Troubleshoot remote desktops, laptops, printers and other hardware peripherals.
• Assist users with email, data and productivity applications within a Citrix environment.
• Create accounts and reset passwords for key apps, including PointClickCare, Net Health, and Workday.
• Assist with other IT support responsibilities as needed.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Tools

Citrix

Exchange

Active Directory

Windows 10

Microsoft Office

Networking basics

Job description

Position Type:

Full Time, Non-Exempt.

Compensation Range:

$20.00 - $22.00 hourly, DOE; with a $1 differential for hours worked at night.

Location:

This position is based at our Texas Service Center 14800 Landmark Blvd, Ste 800 Dallas, TX 75254 (no remote options).

Schedule:

Wednesday - Sunday 6:00 AM - 2:30 PM CST *Please note: One (1) federal holiday a year will be required to be worked.

About the Company:

Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words. .

About the Company:

Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc., which is a national leader in the operation of skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. We seek individuals who thrive in a dynamic environment, embrace continuous learning, and are passionate about making a meaningful impact. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words. .

About the Opportunity:

The IT Help Deskposition will focus on responding to incoming support phone calls, as well as addressing tickets that are emailed into the support queue. In this role, youare expected to provide a great customer service experience and maintain key performance standards that help drive success.

Job Duties and Responsibilities include, but are not limited to:

• Troubleshoot remote desktops, laptops, printers, and other hardware peripherals.
• Assist users in resolving issues related to email, data, and productivity applications within a Citrix environment.
• Help users access key clinical and financial applications, including PointClickCare, Net Health, and Workday, creating accounts and resetting passwords, as needed.
• Assist with other IT support responsibilities, as needed.

Preferred Qualifications:

• 1+ year of experience providing technical support and troubleshooting computer equipment, or equivalent education/certifications.

Strong troubleshooting skills with working knowledge of, including but not limited to the following: Windows 10, Microsoft Office (2013/2016/2019), Citrix fundamentals, Exchange and Active Directory.

Basic knowledge of networking protocols, information security practices, and computer/printer/scanner setup and support.

• Excellent written and verbal communication skills, with the ability to clearly support and guide end users over the phone and through email.
• Ability to be proactive in your day-to-day responsibilities and work with minimal supervision.
• Ability to prioritize, multitask and work under time constraints.
• Ability to rapidly learn and integrate new practices and knowledge into your troubleshooting and support processes.
• Ability to be flexible and adapt to changes in regard to expectations and the organization.
• Ability to hold peers accountable for and work as a team to achieve success.
• Ability to work (1) federal holiday a year, required.

Additional Information:

• Pre-employment criminal background screening required.

What We Offer:

We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars.Take a look at these benefits (and more!) at www.ensignbenefits.com.

Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616.