Onsite IT Help Desk Tech | Citrix & AD (Midvale)

Ensign Services; Salt Lake City (UT); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Company-provided life insurance

401(k) with company match

Sick/vacation plans

Job summary

Ensign Services, Inc. (ESI) based in Midvale, UT, seeks an IT Help Desk professional to handle incoming support calls and emailed tickets, delivering excellent customer service while maintaining key performance standards.

The role focuses on troubleshooting hardware and software issues, supporting users with essential applications such as PointClickCare, Net Health, and Workday, and creating user accounts or resetting passwords as needed. On-site in Midvale.

Qualifications

• 1+ year of experience providing technical support
• Strong troubleshooting skills in Windows environments
• Familiarity with Citrix, Exchange, and AD enterprise tools

Responsibilities

• Troubleshoot remote desktops, laptops, printers, and peripherals.
• Resolve issues related to email, data, and productivity apps within a Citrix environment.
• Assist users with clinical and financial applications, including account creation and password resets.
• Provide additional IT support tasks as needed.

Skills

Technical support

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Windows 10

Microsoft Office 2013/2016/2019

Citrix

Exchange

Active Directory

Job description

Ensign Services, Inc. (ESI) based in Midvale, UT, seeks an IT Help Desk professional to handle incoming support calls and emailed tickets, delivering excellent customer service while maintaining key performance standards.

The role focuses on troubleshooting hardware and software issues, supporting users with essential applications such as PointClickCare, Net Health, and Workday, and creating user accounts or resetting passwords as needed. On-site in Midvale.