Dallas IT Help Desk — Evening Shift (Sat–Wed, 3–11:30 PM)

Ensign Services; Dallas (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Company-provided life insurance

401(k) with company match

Sick/vacation plans

Job summary

Ensign Services, based in Dallas, TX, is hiring for an IT Help Desk position with a Saturday-Wednesday 3:00 PM - 11:30 PM CST schedule. The role offers full-time employment and a compensation range of $20.00–$22.00 hourly, DOE, plus a $1 differential for night hours.

The job focuses on answering support calls and handling tickets, ensuring excellent customer service and meeting performance standards in a Citrix-based environment.

Qualifications

• 1+ year of experience providing technical support and troubleshooting computer equipment or equivalent education/certifications.
• Strong troubleshooting skills across Windows 10, Citrix, Exchange and Active Directory.
• Excellent written and verbal communication, able to guide end users over phone and email.
• Ability to multitask, prioritize and work with minimal supervision.

Responsibilities

• Troubleshoot remote desktops, laptops, printers and other hardware peripherals.
• Assist users with email, data and productivity apps in a Citrix environment.
• Help users access clinical/financial apps such as PointClickCare, Net Health and Workday; create accounts and reset passwords as needed.
• Handle additional IT support duties as required.

Skills

Customer service

Troubleshooting

Communication

Education

Equivalent education/certifications

Tools

Windows 10

Citrix

Microsoft Office

Exchange

Active Directory

PointClickCare

Net Health

Workday

Job description

Ensign Services, based in Dallas, TX, is hiring for an IT Help Desk position with a Saturday-Wednesday 3:00 PM - 11:30 PM CST schedule. The role offers full-time employment and a compensation range of $20.00–$22.00 hourly, DOE, plus a $1 differential for night hours.

The job focuses on answering support calls and handling tickets, ensuring excellent customer service and meeting performance standards in a Citrix-based environment.