Onsite IT Help Desk Specialist (Tier 1-2)

Bosma-Industries-For-the-Blind-Inc; Legendary Hills (IN); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Bosma-Industries-For-the-Blind-Inc is seeking an IT Help Desk Associate to provide tier-1 and tier-2 support for staff across on-premises, hybrid, and remote environments in Indianapolis, IN. You will diagnose, troubleshoot, and resolve hardware, software, identity, network, and SaaS issues while guiding end-users with clear, professional solutions.

Responsibilities include incident triage, remote diagnostics, device provisioning, and collaboration with System Administrators to manage identity

Qualifikationen

• Diagnose and resolve OS, software, hardware, network, and SaaS issues.
• Communicate clearly with end users and document resolutions.
• Assist with onboarding/offboarding and identity management in Microsoft 365/Entra ID.

Aufgaben

• Provide first- and second-line technical support for local and remote users via chat, email, video call, and ticketing queues.
• Triage, categorize, prioritize, and process tickets within SLAs.
• Perform remote diagnostics and device provisioning using cloud enrollment tools.

Kenntnisse

Troubleshooting

Communication

Remote support

Ticketing systems

Documentation

Ausbildung

Associate degree in Computer Science/IT

Tools

Jira Service Management

Zendesk

ServiceNow

Freshdesk

Jobbeschreibung

Bosma-Industries-For-the-Blind-Inc is seeking an IT Help Desk Associate to provide tier-1 and tier-2 support for staff across on-premises, hybrid, and remote environments in Indianapolis, IN. You will diagnose, troubleshoot, and resolve hardware, software, identity, network, and SaaS issues while guiding end-users with clear, professional solutions.

Responsibilities include incident triage, remote diagnostics, device provisioning, and collaboration with System Administrators to manage identity