IT Helpdesk Specialist - Tier I (Onsite)

Goodwill of Central and Southern Indiana, Inc.; United States; On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health plan

PTO & holidays

Life insurance

Disability plans

Retirement plan match

Job summary

Goodwill Legacy Group in Indianapolis seeks an IT Helpdesk Support Specialist (Tier 1) to provide frontline technical support for staff across the organization. You’ll troubleshoot hardware, software, and network issues, triage tickets, and deliver on-site assistance at corporate and retail locations.

Ideal candidates are customer-focused, organized, and eager to resolve challenges while supporting a mission-driven nonprofit. Typical hours are 7 AM–4 PM or 8 AM–5 PM, Monday–Friday.

Qualifications

• Windows-based troubleshooting and common business apps.
• Strong customer-focused communication.
• Ability to triage, prioritize, and document support tickets.
• Onsite support across corporate and retail locations.

Responsibilities

• Serve as the first point of contact for IT support via tickets, phone, and in-person requests; provide Tier 1 hardware, software, and network troubleshooting.
• Triage and prioritize requests; manage user accounts, permissions, VPN setup, and account creation.
• Provide onsite IT support and maintain conference room tech including projectors and AV systems.
• Maintain inventory tracking and asset management of IT equipment.
• Create and maintain user documentation and educate staff on technology usage.
• Assist the IT Service Manager and collaborate with vendors on issues.

Skills

Windows troubleshooting

Google Workspace

MS Office

VPN setup

Onsite support

Tools

vComm

Projectors

Conference room tech

Job description

Goodwill Legacy Group in Indianapolis seeks an IT Helpdesk Support Specialist (Tier 1) to provide frontline technical support for staff across the organization. You’ll troubleshoot hardware, software, and network issues, triage tickets, and deliver on-site assistance at corporate and retail locations.

Ideal candidates are customer-focused, organized, and eager to resolve challenges while supporting a mission-driven nonprofit. Typical hours are 7 AM–4 PM or 8 AM–5 PM, Monday–Friday.