Remote IT Service Desk Specialist

Cayuse Holdings; San Juan (PR); Remote; USD 21,000 - 22,000; Full time

Job summary

Cayuse Civil Services, LLC is hiring a Service Desk Agent for a remote role. You will deliver customer support, troubleshoot IT issues, and coordinate with teams to resolve incidents efficiently. A strong emphasis on clear communication and customer satisfaction is essential.

Preferred candidates have 2–5 years in IT support and hands-on ServiceNow experience, with the ability to work independently in a remote setting and participate in a fast-paced, high-energy team environment.

Qualifications

• High school diploma or GED required.
• Experience in service desk or customer support preferred.
• 2–5 years in computer systems or IT support.
• Experience with ServiceNow IT Service Management.
• Customer service focus and ability to handle inquiries.

Responsibilities

• Provide high-quality customer service to resolve technology problems and requests.
• Follow established guidelines to deliver full range of services.
• Perform first-line troubleshooting and document interactions for escalations.
• Assist customers promptly via phone, email, or chat.
• Provide remote desktop support for Windows, MacOS, and mobile devices.
• Manage user accounts and permissions; support device management.

Skills

Customer service

ServiceNow

IT support

Teamwork

Communication

Remote work

Education

High school diploma or GED

Tools

ServiceNow ITSM

Job description

Cayuse Civil Services, LLC is hiring a Service Desk Agent for a remote role. You will deliver customer support, troubleshoot IT issues, and coordinate with teams to resolve incidents efficiently. A strong emphasis on clear communication and customer satisfaction is essential.

Preferred candidates have 2–5 years in IT support and hands-on ServiceNow experience, with the ability to work independently in a remote setting and participate in a fast-paced, high-energy team environment.