Onsite IT Help Desk Specialist - Tier I Support

Cavco Industries, Inc.; Phoenix (AZ); On-site; USD 50,000 - 65,000; Full time

Job summary

Cavco Industries, Inc. in Phoenix, AZ, is seeking an IT Support Specialist to provide Tier 1 support via web, phone, email, and chat. You will manage user accounts, MFA, and file access, deploy hardware and software, and resolve network connectivity issues, while maintaining clear ticket documentation.

On-site presence is required in this fast-paced, global company environment. The role emphasizes premium customer service, adherence to IT standards, and proactive problem solving in a

Qualifications

• 3+ years in a Service Desk/Help Desk environment.
• Associate or bachelor’s degree (preferred) in technology, business, or related area.
• Certifications such as CompTIA A+, Network+, ITIL preferred.
• Experience in a multi-location environment (3,000+ employees, 150+ locations).
• Experience in a public company environment with compliance and information security focus.
• Strong problem solving and analytical skills.
• Experience supporting end users via remote support tools.
• Proficiency with tablet/mobile device management.
• Familiarity with IT Service Management ticket systems (Service Desk Plus, Service Now, Zendesk).
• Rotational on-call after-hours and weekend support.

Responsibilities

• Provide break/fix support and service request delivery.
• Performs user account administration across the Microsoft M365 platform & other enterprise applications.
• Set-up, configuration, and troubleshooting of user authentication, MFA, and file share access.
• Computer hardware and software support: installation, configuration, and deployment.
• Resolve connectivity issues for in-office network and VPN access.
• Perform asset management of hardware and software.
• Develop and maintain documentation of procedures and system configurations.
• Manage Service Desk tickets with proper documentation of interactions and troubleshooting activity.

Skills

Service desk experience

Problem solving

Communication skills

Remote support tools

On-call after-hours

Multi-location support

Education

Associate or bachelor’s degree (preferred) in technology, business, or related area

Tools

Service Desk Plus

Service Now

Zendesk

Job description

Cavco Industries, Inc. in Phoenix, AZ, is seeking an IT Support Specialist to provide Tier 1 support via web, phone, email, and chat. You will manage user accounts, MFA, and file access, deploy hardware and software, and resolve network connectivity issues, while maintaining clear ticket documentation.

On-site presence is required in this fast-paced, global company environment. The role emphasizes premium customer service, adherence to IT standards, and proactive problem solving in a