Onsite IT Help Desk Specialist – Detroit Education

Quantam; Detroit (MI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) plan

Job summary

Quantam Solutions is seeking an IT Help Desk Support Specialist (Level 1) to provide frontline technical assistance in an educational environment. The role handles hardware, software, network connectivity, and account issues, serving staff and students from the onsite Detroit location.

The ideal candidate has strong troubleshooting and customer service skills, with experience supporting end users via phone, remote access, and ticketing systems.

Qualifications

• Requires a Bachelor’s degree in IT or related field.
• 3+ years of IT help desk or service desk experience.
• Proficient with Windows and macOS; strong Office suite skills.

Responsibilities

• Serve as first point of contact for IT support via calls, tickets, and remote sessions.
• Provide Level 1 and basic Level 1.5 troubleshooting for hardware, software, and network issues.
• Resolve password resets, account lockouts, and common software errors.
• Support Windows and macOS OS and Office applications.
• Use remote tools to diagnose and resolve problems.
• Document requests and resolutions in the ticketing system.
• Escalate complex issues to Level 2 when needed.
• Assist users with basic IT procedures and provide clear instructions.
• Monitor IT systems and report outages or concerns.
• Collaborate with IT teams to improve service delivery and response times.
• Maintain high customer service standards and meet performance metrics.
• Perform additional IT support duties as assigned.

Skills

Windows

macOS

Office 365

Remote desktop

IT ticketing

Communication

Multitasking

Customer service

Education

Bachelor's degree in Information Technology, Business Administration, or a related field

Tools

Remote desktop tools

IT ticketing system

Microsoft Office

Job description

Quantam Solutions is seeking an IT Help Desk Support Specialist (Level 1) to provide frontline technical assistance in an educational environment. The role handles hardware, software, network connectivity, and account issues, serving staff and students from the onsite Detroit location.

The ideal candidate has strong troubleshooting and customer service skills, with experience supporting end users via phone, remote access, and ticketing systems.