Education IT Help Desk Specialist

Fasttek; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Dental

Vision

PTO

Long Term Disability

Life Insurance

401(k) with match

Job summary

Detroit, Michigan-based FAST Tek is hiring a Technical Client Service Specialist to serve as the first point of contact for IT support for district staff and students. The role emphasizes diagnosing and resolving Level 1/1.5 issues via phone or remote access, with emphasis on clear documentation and end-user guidance.

The candidate should have solid IT knowledge, basic networking, and prior help desk experience within an educational setting.

Qualifications

• Bachelor's degree in information technology, Business Administration or related discipline.
• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.
• Minimum of three (3) years' experience in a technical support or help desk role, preferably in an educational environment.

Responsibilities

• Respond to incoming calls, helpdesk tickets and remote support requests for district staff and students.
• Diagnose and resolve Level 1/1.5 IT support issues, including password resets and basic software troubleshooting.
• Escalate more complex problems to Level 2 or other specialized teams as needed.
• Document issues and resolutions in the helpdesk system.
• Provide user education and training on common technical issues.

Skills

Communication

Customer service

Educational environment

Education

Bachelor's degree

Tools

Windows/macOS

Microsoft Office Suite

Networking basics

Remote desktop tools

Helpdesk software

Job description

Detroit, Michigan-based FAST Tek is hiring a Technical Client Service Specialist to serve as the first point of contact for IT support for district staff and students. The role emphasizes diagnosing and resolving Level 1/1.5 issues via phone or remote access, with emphasis on clear documentation and end-user guidance.

The candidate should have solid IT knowledge, basic networking, and prior help desk experience within an educational setting.