Onsite IT Helpdesk Specialist – Education

IO Datasphere, Inc.; Detroit (MI); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

On-site work

Visa sponsorship accepted

Job summary

IO Datasphere, Inc. is seeking a Technical Client Service Specialist to be the first point of contact for district staff and students. You’ll diagnose and resolve Level 1–1.5 IT issues via phone or remote connection, document activities, and escalate complex cases to Level 2 as needed.

The role emphasizes strong communication, customer service, and foundational IT knowledge within an educational environment. Local candidates only; on-site schedule is Mon–Fri, 7am–5pm in Detroit, MI.

Qualifications

• 3+ years in a technical support or help desk role, preferably in education.
• Proficiency with Windows and MacOS operating systems.
• Strong knowledge of the Microsoft Office Suite.
• Basic networking troubleshooting and Wi-Fi basics.
• Experience with remote desktop tools and helpdesk software.

Responsibilities

• Be the first point of contact for staff and students via calls, tickets and remote sessions.
• Provide Level 1/1.5 troubleshooting, password resets and basic software fixes.
• Document issues and resolutions in the helpdesk system.
• Escalate complex problems to Level 2 with proper handoff and notes.
• Educate users with clear, simple instructions to resolve common issues.
• Monitor systems and collaborate with IT teams to improve support processes.
• Maintain professional communication and customer service with all users.
• Perform other duties as assigned by supervisor.

Skills

Help desk experience

Windows OS

MacOS

Microsoft Office

Networking basics

Remote desktop tools

Call management

Written communication

Sitting for long periods

Education

Bachelor's degree in IT

CompTIA A+

Microsoft Fundamentals

Job description

IO Datasphere, Inc. is seeking a Technical Client Service Specialist to be the first point of contact for district staff and students. You’ll diagnose and resolve Level 1–1.5 IT issues via phone or remote connection, document activities, and escalate complex cases to Level 2 as needed.

The role emphasizes strong communication, customer service, and foundational IT knowledge within an educational environment. Local candidates only; on-site schedule is Mon–Fri, 7am–5pm in Detroit, MI.