Onsite IT Help Desk Specialist - COMOPTEVFOR

Chenega Professional Services Strategic Business Unit; Norfolk (VA); On-site; USD 28,000 - 30,000; Full time

Job summary

Chenega Services & Federal Solutions is seeking an IT Customer Service Support Specialist (Help Desk) to deliver installation, configuration, testing, and technical support for COMOPTEVFOR. The role requires handling end-user issues, imaging devices, applying security patches, and supporting VTC communications as part of a collaborative team.

Onsite in Norfolk, VA, you will document issues in ticketing systems, manage multiple requests, and maintain Active Directory accounts while adhering to

Qualifications

• Minimum of 3 years’ experience with Customer Service Support.
• Experience with configuring and maintaining Windows 10/11 workstations.
• Experience with installing and supporting Microsoft Office 2019 or higher.
• Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic.
• Active Secret security clearance.

Responsibilities

• Provide technical support to end users for computer, application, system, device, printer, access, and hardware issues.
• Identify, research, and resolve technical problems of moderate complexity.
• Respond to telephone, email, and online ticket requests for technical support.
• Document, track, and monitor problems using applicable systems and tools; coordinate with other teams or departments as needed.
• Perform hardware and software installations, configurations, and updates.
• Conduct Windows imaging and cloning of laptops and computers.
• Apply Microsoft and third-party security patches and updates to Windows 10/11 workstations.
• Provide Video Teleconference (VTC) technical support and assist users with VTC calls.
• Conduct new user check-ins and check-outs.
• Create and modify Microsoft Active Directory user accounts.
• Issue Government-reviewed IT assets to OPTEVFOR personnel and receive returned assets.
• Assist new users with completing check-in forms and accessing required online training.
• Provide monthly status reports detailing task progress and upcoming work plans.
• Other duties as assigned

Skills

Customer service

Windows 10/11

Active Directory

VTC support

Ticketing systems

Communication

Security clearance

Education

Associate degree or higher

Tools

Active Directory tools

VTC systems

Job description

Chenega Services & Federal Solutions is seeking an IT Customer Service Support Specialist (Help Desk) to deliver installation, configuration, testing, and technical support for COMOPTEVFOR. The role requires handling end-user issues, imaging devices, applying security patches, and supporting VTC communications as part of a collaborative team.

Onsite in Norfolk, VA, you will document issues in ticketing systems, manage multiple requests, and maintain Active Directory accounts while adhering to