On-Site Defense Service Desk Technician

Saic

Arlington (VA)

On-site

USD 80,000 - 120,000

Full time

14 days+

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Job summary

SAIC is seeking a Service Desk Technician to support the United States Air Force in a cloud-based CBC2 environment. The Mid-Level Tier 1 Technician provides frontline IT support for workstations, servers, and OS, triages security incidents, and escalates complex issues to internal teams.

This is a 100% on-site position with weekly on-call rotation. The role requires a Bachelor’s degree in CS/IS, DoD IA Level II certification, US citizenship, and current DoD Secret clearance with TS/SCI

Qualifications

Bachelor’s degree in computer information systems, computer science or related field with 2+ years of experience.
Must hold DoD 8140/8570 IA Baseline Certification, IAT Level II (e.g., Security+ CE, CCNA Security).
U.S. citizenship with current DoD Secret clearance and TS/SCI eligibility.
Experience in a secure defense contracting environment is a plus.

Responsibilities

Provide day-to-day operational support for workstations, servers, and operating systems.
Triages security issues and escalates to ensure timely remediation and appropriate urgency.
Troubleshoot hardware, software, licensing and account problems; assist users and educate customers.
Perform scheduled software installations and upgrades; monitor system performance and integrity.
Maintain compliance with IT policies and conduct audits of workstations and servers.