Onsite IT Field Technician - MSP Support & Networking

valeonetworks

Gold River (CA)

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Paid time off (PTO)

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Life insurance

Certification reimbursement

Professional development assistance

And more!

Job summary

Forte Technologies in California seeks a motivated Service Desk and on-site technical professional to install, configure, and troubleshoot hardware, software, and network issues at client sites. You will work with a remote team and be the primary onsite contact, ensuring client satisfaction and professional representation.

Responsibilities include handling tickets via Autotask, documenting findings in real time, and following escalation SOPs.

Qualifications

A+ or higher in IT fundamentals and troubleshooting basics.
Experience installing, configuring, and repairing hardware/software.
Proficient with Microsoft 365 and cloud-based collaboration suites.
Clean driving record and ability to travel to client sites.

Responsibilities

Travel to client sites to install, configure, troubleshoot, and repair hardware, software, and network issues
Work with a remote team when necessary to solve complex issues
Serve as the primary onsite point of contact, resolving issues to the client's satisfaction and representing us professionally in person
Back up the Help Desk queue when no onsite visits are scheduled, working tickets through Autotask
Monitor and respond to Help Desk requests using remote administration tools when supporting the queue
Document onsite work, findings, and resolutions in real time
Follow SOPs for escalation procedures, including when to escape from onsite to remote specialists or vice versa
Troubleshoot Microsoft 365 and other cloud-based collaborative suites, both onsite and remotely
Provide first-level support for client software, operating system, network, and hardware issues
Maintain client site documentation in IT Glue, including network diagrams, asset inventories, and site-specific procedures
Document internal procedures
Meet required performance metrics and utilization targets