IT Support Specialist: Windows/Mac, 365 & VIP

HCL Technologies Limited; Washington (District of Columbia); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Pharmacy

Life Insurance

Disability Insurance

Employee Assistance Program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking a Level 1/2 IT support professional to provide onsite and remote assistance for Windows and Mac devices. The role includes troubleshooting hardware, software, OS, network, and application issues, and supporting Microsoft 365 apps such as Outlook, Teams, OneDrive, and Office Suite.

You will manage onboarding, asset lifecycle, and VIP/Executive support with a focus on service excellence. Experience with AD/Azure AD, Intune/MDM, and basic networking is required.

Qualifications

• Experience providing Level 1/Level 2 support for Windows and macOS environments.
• Proficient with Microsoft 365 apps including Outlook, Teams, OneDrive, and Office Suite.
• Strong understanding of AD/Azure AD and basic networking concepts.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, OS, network, VPN, and application issues.
• Install, configure, and maintain Windows and Mac devices.

Skills

Windows/macOS

M365 Admin

AD/Azure AD

Intune/MDM

Hardware Support

ITSM ServiceNow

Networking basics

Customer service

Tools

ServiceNow

Job description

HCL Technologies Limited is seeking a Level 1/2 IT support professional to provide onsite and remote assistance for Windows and Mac devices. The role includes troubleshooting hardware, software, OS, network, and application issues, and supporting Microsoft 365 apps such as Outlook, Teams, OneDrive, and Office Suite.

You will manage onboarding, asset lifecycle, and VIP/Executive support with a focus on service excellence. Experience with AD/Azure AD, Intune/MDM, and basic networking is required.