Field Service Technician

HCLTech; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with match

Medical/dental/vision coverage

PTO

Paid holidays

Job summary

HCLTech is seeking an IT Field Services & Onsite Support Technician to provide hands-on technical support at client locations. This role combines onsite and remote support to ensure reliable IT operations with a strong customer focus.

You will install, configure, image, and support Windows and macOS, troubleshoot hardware, software, printers, networks, and AV, and coordinate with internal teams and vendors. A valid driver’s license is required.

Qualifications

• 3–5 years of IT field/deskside support experience.
• Strong troubleshooting skills (Windows, macOS).
• Experience with OS imaging and deployments.
• Networking fundamentals (TCP/IP, DNS, DHCP).
• Excellent customer service and communication skills.

Responsibilities

• Provide onsite IT support at client locations.
• Install, configure, image, and support Windows & macOS systems.
• Troubleshoot hardware, software, printer, network, and AV issues.
• Perform “hands & feet” support for network installations and testing.
• Coordinate with internal IT teams and third-party vendors.
• Manage IT assets, inventory, hardware refresh, and depot operations.
• Deliver VIP/executive support as needed.
• Update and resolve tickets within SLA, maintaining low backlog.

Skills

Troubleshooting

Windows/macOS support

OS imaging

Networking basics

Customer service

Job description

We are seeking an IT Field Services & Onsite Support Technician to provide hands-on technical support at client locations. This role involves onsite and remote support, troubleshooting hardware/software issues, and ensuring reliable IT operations with a strong customer focus.

Key Responsibilities

• Provide onsite IT support at client locations
• Install, configure, image, and support Windows & macOS systems
• Troubleshoot hardware, software, printer, network, and AV issues
• Perform “hands & feet” support for network installations and testing
• Coordinate with internal IT teams and third-party vendors
• Manage IT assets, inventory, hardware refresh, and depot operations
• Deliver VIP/executive support as needed
• Update and resolve tickets within SLA, maintaining low backlog

Required Qualifications

• 3–5 years of IT field/deskside support experience
• Strong troubleshooting skills (Windows, macOS)
• Experience with OS imaging and deployments
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Excellent customer service and communication skills

Preferred

• Technical certifications
• Telecom or field service technician experience

Additional Requirements

• Valid driver’s license and ability to lift equipment
• Comfortable with ladders and cabling work

Benefits:

401(k) with match, medical/dental/vision, PTO, paid holidays

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.