Onsite IT Field Support Technician – Healthcare

TEKsystems; Chicago (IL); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Disability benefits

PTO / vacation

On-call support

Job summary

TEKsystems is seeking an IT Field Services Technician to provide hands-on technical support in a fast-paced healthcare environment in Chicago, IL. The role covers end-user support, hardware/software issues, and peripheral devices, with strong emphasis on customer service and ticket-based workflows.

Responsibilities include on-site visits, remote diagnostics, software distribution, and collaboration with IT teams to resolve incidents while meeting SLAs.

Qualifications

• Associate or Bachelor’s degree in a technical field preferred; equivalent training or experience considered.
• Minimum 3 years of experience supporting customer trouble tickets and troubleshooting PC hardware/software remotely or in person.
• Strong understanding of PC hardware, software, operating systems, networking, and peripherals.
• Experience with hardware/software installation, configuration, maintenance, and troubleshooting.

Responsibilities

• Manage and resolve technical support tickets for Windows/macOS hardware, software, and apps.
• Troubleshoot desktop, laptop, monitor, printer, scanner, handheld device, and peripheral issues.
• Resolve incidents and service requests while meeting SLAs.
• Use remote tools to diagnose and resolve issues; perform on-site installs and troubleshooting.
• Support software distribution, antivirus, operating systems, and standard desktop apps.
• Document problems and resolutions in ticketing/knowledge systems.
• Collaborate with IT teams to resolve complex issues.

Skills

PC and desktop support

Windows environments

ITSM / ServiceNow

Remote technical support

Hardware troubleshooting

Networking basics

Customer service

On-site support

Education

Associate or Bachelor's degree in technical field

Tools

ServiceNow

Job description

TEKsystems is seeking an IT Field Services Technician to provide hands-on technical support in a fast-paced healthcare environment in Chicago, IL. The role covers end-user support, hardware/software issues, and peripheral devices, with strong emphasis on customer service and ticket-based workflows.

Responsibilities include on-site visits, remote diagnostics, software distribution, and collaboration with IT teams to resolve incidents while meeting SLAs.