Senior IT Field Engineer - Onsite Device & User Support

Alter Domus; Chicago (IL); On-site; USD 43,000 - 75,000; Full time

Benefits offered by this job

Career development

Flexible holidays + birthday day off

Mentoring program

Employee assistance program

Employee share plan

Job summary

Alter Domus is seeking a Senior Field Service Engineer to provide reliable on-site support for end-user devices and workplace equipment across our locations. You will prepare, image, deploy, and troubleshoot devices, maintain asset data, and coordinate repairs to ensure uninterrupted service.

The role requires strong communication, report accuracy, and willingness to work outside standard hours as needed. Relevant IT certifications and experience with Intune/Autopilot are a plus.

Qualifications

• Experience in end-user hardware support and device lifecycle management.
• Familiarity with Windows 11 and Microsoft 365 in a support context.
• Ability to follow documented procedures and update records accurately.
• Strong communication and customer-first mindset.
• Experience using ticketing tools (ServiceNow, Remedy, Jira Service Management or equivalent).

Responsibilities

• Prepare, configure and deliver laptops and peripherals to end users as part of joiner/mover/leaver processes.
• Perform device imaging and provisioning using Intune or Autopilot per procedures.
• Provide on-site hardware/software Troubleshooting for laptops, docks, monitors, printers, and meeting room equipment.
• Coordinate device swaps and repairs to ensure continuity of service with minimal disruption.
• Conduct user handovers and basic orientation on new equipment; escalate complex issues.
• Test installations/repairs and obtain sign-off per procedures.
• Maintain asset records and inventory data in ticketing systems; report discrepancies.
• Support logistics including receiving, unpacking, verifying, assembling equipment; coordinate returns.
• Prepare devices for reuse or disposal, including data wiping and packaging.
• Act as on-site support for infrastructure/network teams where local expertise is unavailable.
• Availability to work outside standard hours for maintenance windows or outages.

Job description

Alter Domus is seeking a Senior Field Service Engineer to provide reliable on-site support for end-user devices and workplace equipment across our locations. You will prepare, image, deploy, and troubleshoot devices, maintain asset data, and coordinate repairs to ensure uninterrupted service.

The role requires strong communication, report accuracy, and willingness to work outside standard hours as needed. Relevant IT certifications and experience with Intune/Autopilot are a plus.