Onsite IT Field Services Technician – CIS

Cognizant Technology Solutions Corporation; Pierre (SD); Presencial; USD 41.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Dental/Vision/Life Insurance

401(k) plan and contributions

Paid holidays plus PTO

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Descripción de la vacante

Cognizant Technology Solutions Corporation is seeking a Field Services Support specialist in Des Moines, IA to manage day-to-day on-site end-user support across client locations. The role owns IMAC requests, break‑fix incidents and infrastructure project support, and is accountable for SLA attainment and customer satisfaction.

This full-time, on-site position requires travel between sites and starts in December 2026.

Formación

• Minimum education in CS/IT/engineering or related field.
• 0-2 years IT end-user / field services support experience.
• Familiar with ITIL incident, request, change, problem and asset management.
• Experience with ITSM tools and endpoint management.

Responsabilidades

• Manage day-to-day onsite end-user support across client locations.
• Own IMAC requests and device imaging / deployment.
• Maintain assets and CMDB records; ensure SLA attainment.
• Provide desk-side support for desktops, printers, mobile devices, and AV.
• Coordinate with various IT teams and vendors; follow ITIL processes.

Conocimientos

ITIL knowledge

End-user support

Travel flexibility

Strong communication

Educación

Bachelor's degree in CS/IT/Engineering

Herramientas

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy/Helix

SCCM/MECM

Intune

JAMF

Active Directory / Entra ID

Okta

CrowdStrike

Webex

Nexthink

Descripción del empleo

Cognizant Technology Solutions Corporation is seeking a Field Services Support specialist in Des Moines, IA to manage day-to-day on-site end-user support across client locations. The role owns IMAC requests, break‑fix incidents and infrastructure project support, and is accountable for SLA attainment and customer satisfaction.

This full-time, on-site position requires travel between sites and starts in December 2026.