Onsite IT Field Services Specialist

Cognizant; Nashville (TN); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays & PTO

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is hiring for a Field Services Support role based in Des Moines, IA, with travel between sites as required. The role handles IMAC, end-user support, and infrastructure project tasks in a full-time onsite capacity.

The position requires 0–2 years in IT end-user support, strong ITSM tooling experience, and Windows/MacOS proficiency. It includes a comprehensive benefits package and steady career growth within Cognizant.

Qualifications

• High School diploma or equivalent; Associates or Bachelor’s in CS/IT or related field.
• 0-2 years in IT end-user / field services support.
• Working knowledge of ITIL incident, request, change, problem and asset management.
• Hands-on with ITSM tools such as ManageEngine ServiceDesk Plus, ServiceNow or BMC Remedy/Helix.
• Strong Windows and MacOS endpoints, M365, Active Directory / Entra ID, Okta, CrowdStrike, Webex, printers, mobile devices and basic networking.

Responsibilities

• Monitor queues in ITSM tool; balance and re-prioritize work based on SLA.
• Coordinate VIP and executive support, critical incidents and site outages.
• Escalate with Service Desk, L3 resolver groups, network, server and vendor teams.
• Own IMAC requests; set up computers, peripherals, and software for end users.
• Image computers, deploy to end users and oversee device refresh.
• Update CMDB and asset lifecycle for every IMAC action.
• Take Level 1/2 calls; log in ServiceDesk Plus; resolve password resets and basic issues.
• Provide desk-side support for desktop, laptop, printer, mobile, AV; escalate as needed.
• Coordinate warranty repairs with vendors and manage spare-parts inventory.
• Drive problem management for recurring issues and permanent fixes.
• Manage assets with AD, SCCM, ManageEngine, CrowdStrike and Okta; Webex accounts for Medicaid users.
• Plan onsite support for infrastructure projects; provide estimates and track milestones.
• Coordinate after-hours/weekend changes following change management.

Skills

End-user support

ITIL

Ticketing tools

Communication

Education

Associates degree

Bachelor's degree in CS/IT

Tools

ManageEngine ServiceDesk Plus

ServiceNow

BMC Remedy/Helix

SCCM/MECM

Intune

JAMF

Entra ID

Okta

Job description

Cognizant Technology Solutions Corporation is hiring for a Field Services Support role based in Des Moines, IA, with travel between sites as required. The role handles IMAC, end-user support, and infrastructure project tasks in a full-time onsite capacity.

The position requires 0–2 years in IT end-user support, strong ITSM tooling experience, and Windows/MacOS proficiency. It includes a comprehensive benefits package and steady career growth within Cognizant.