Onsite IT Desktop Support Technician – Tolleson, AZ

Indotronix UK; Phoenix (AZ); On-site; USD 42,000 - 52,000; Part time

Job summary

Indotronix UK in Tolleson, AZ is seeking an IT Desktop Support professional to provide on-site end-user tech support and manage hardware, software, and network issues in a fast-paced production environment.

The role requires an Associate's degree in IT and 1+ year hardware and in-person customer-facing IT support, with strong troubleshooting and communication skills. The position offers 6+ months contract with potential extension; pay is $22/hour on W-2, schedule Mon-Fri 8am-5pm.

Qualifications

• Associate's degree in IT or relevant field.
• 1+ year hardware support experience.
• 1+ year in-person, customer-facing IT support.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide on-site support for desktops, laptops, printers, mobile devices, IP phones, and room equipment.
• Troubleshoot hardware, software, and network connectivity issues.
• Perform Active Directory administration tasks.
• Support Windows 11 and Microsoft 365 environments.
• Provide limited support for corporate mobile devices.
• Troubleshoot Cisco VPN and Citrix issues.
• Provide remote support using LogMeIn.
• Perform device imaging and deployment (USB/PXE).
• Maintain asset inventory and documentation.
• Manage and update tickets in ServiceNow.
• Assist with IT projects and Smart Hands support.

Skills

Hardware support

Customer-facing IT support

Troubleshooting

Communication

Education

Associate's degree in IT

Tools

ServiceNow

LogMeIn

Active Directory

Windows 11

Microsoft 365

Cisco VPN

Citrix VPN

USB/PXE imaging

Job description

Indotronix UK in Tolleson, AZ is seeking an IT Desktop Support professional to provide on-site end-user tech support and manage hardware, software, and network issues in a fast-paced production environment.

The role requires an Associate's degree in IT and 1+ year hardware and in-person customer-facing IT support, with strong troubleshooting and communication skills. The position offers 6+ months contract with potential extension; pay is $22/hour on W-2, schedule Mon-Fri 8am-5pm.