Desktop Technician

Indotronix Avani Group; Costa Mesa (CA); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Job summary

A technology service provider in Costa Mesa seeks an Assistant Delivery Manager to install and diagnose PCs and printers. The role involves troubleshooting, providing support for IT services, and ensuring adherence to service level agreements. The ideal candidate has strong installation skills and a commitment to customer satisfaction. This is a contract position with a pay rate of $26.37/hr for 40 hours/week.

Responsibilities

• Install and diagnose computer-related products.
• Provide support for software, hardware, and networking.
• Ensure customer satisfaction throughout service delivery.

Skills

Troubleshooting

Installation of hardware/software

Customer service

PC support

Tools

Ticketing system

Standard software

Job description

Overview

Assistant Delivery Manager at Indotronix Avani Group-- 585-557-5016 , Email: [e-mail]. Be Kind! Be Grateful!!!!

Shift 3pm - 12 Midnight

Pay rate $26.37/hr on w2

How many hours per week are anticipated? 40 hrs/week

Job Description

You will perform activities associated with PC and Printer refresh. Installing and diagnosing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools. You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk. Your assignments will range in complexity from troubleshooting and repairs to reloading and re-imaging of PCs/laptops.

Responsibilities

• You will be working in the deployment services
• Supporting the implementation and rollout of new applications or infrastructure
• Activities may include:
• - Hardware or software procurement
• - Configuration
• - Tuning
• - Staging
• - Interoperability testing
• Provides support for software, hardware and networking support for desktops, laptops and servers.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers and client approved applications.
• Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions, demeanor and dress. Ensures customer satisfaction throughout the service delivery transaction.

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.

Location

Costa Mesa, California 92626

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• Computers and Electronics Manufacturing

Referrals increase your chances of interviewing at Indotronix Avani Group by 2x

Inferred from the description for this job

• 401(k)
• Disability insurance

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