Onsite IT Desktop Support Technician — 12-Month Contract

The Fountain Group; Hickory (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

The Fountain Group is seeking an IT Desktop Support professional for an on-site role in Hickory, NC. The position is a 12-month assignment with Monday–Friday, 8:00 AM–5:00 PM hours.

The candidate will provide technical assistance for incidents related to computer systems, software, hardware and infrastructure both in-person and remotely. Responsibilities include Active Directory administration, imaging and deployment server tasks, limited mobile device support, and knowledge of cloud apps such

Qualifications

• Associate’s degree in IT or equivalent experience.
• 8–10+ years hardware/software installation, troubleshooting and support.
• Advanced level of English with excellent communication and interpersonal skills.
• Active Directory administration experience.
• Experience imaging and working with deployment server(s).
• Basic smart hands (network configuration) knowledge (Desired).
• Basic knowledge management.

Responsibilities

• Provide technical assistance and support for service requests/incidents related to computer systems, software, hardware and infrastructure, onsite and remote.
• Diagnose and route tickets according to documented processes and supervisor guidance.
• Support Active Directory administration tasks and imaging/deployment server usage.
• Assist with VPN connectivity, antivirus remediation, and telephony device management.
• Handle ServiceNow ticket management and hardware inventory activities.
• Collaborate across teams for end-user moves, onboarding, and conference room support.

Skills

Active Directory administration

Microsoft Office

Remote support

Education

Associate’s degree in IT related field

Tools

ServiceNow

Deployment server

Check Point endpoint

Office 365

Job description

The Fountain Group is seeking an IT Desktop Support professional for an on-site role in Hickory, NC. The position is a 12-month assignment with Monday–Friday, 8:00 AM–5:00 PM hours.

The candidate will provide technical assistance for incidents related to computer systems, software, hardware and infrastructure both in-person and remotely. Responsibilities include Active Directory administration, imaging and deployment server tasks, limited mobile device support, and knowledge of cloud apps such