IT Desktop Support Technician

Computer Task; Hickory (NC); On-site; USD 28,000 - 44,000; Full time

Job summary

CTG is seeking an IT Desktop Support Technician for a contract engagement in Hickory, NC. The role provides onsite support with potential remote assistance as needed, handling desktop, hardware, software, and end-user issues.

The candidate will administer Active Directory, support Office 365, troubleshoot VPN and connectivity, and participate in imaging/deployment tasks while working within IT service processes. Excellent communication and English proficiency are required.

Qualifications

• Strong desktop support and troubleshooting skills.
• Experience with hardware and software installation, configuration, and support.
• Familiarity with Active Directory administration.
• Experience with device imaging and deployment servers.
• Working knowledge of Microsoft Office 365 and cloud applications.
• Basic Smart Hands and network infrastructure knowledge.
• Strong time management, organization, and task prioritization skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and effectively within a team environment.
• Advanced English language proficiency.
• Ability to manage changing priorities and multiple tasks simultaneously.

Responsibilities

• Provide desktop, hardware, software, and end-user technical support.
• Administer Active Directory and support Microsoft Office 365 and cloud apps.
• Troubleshoot Cisco VPN, browser, printer, and endpoint connectivity issues.
• Install and configure Adobe products, Check Point endpoint software, and standard IT applications.
• Support corporate mobile devices, Mac hardware/software, and IP-based telephony systems.
• Utilize ServiceNow for incident and service request management.
• Perform standard device imaging and deployment using USB/PXE and deployment servers.

Skills

Active Directory administration

Office 365

Troubleshooting

Hardware installation

Software installation

End-user support

Communication skills

English proficiency

Education

Associate’s degree in IT-related field

Tools

ServiceNow

Adobe products

Cisco VPN

Deployment/ imaging tools

Job description

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Desktop Support Technician.

Type: Contract

Job Title: IT Desktop Support Technician

Location: Hickory, NC

Candidates must be able to commute and work onsite in Hickory, NC

Pay Rate: Based on experience

Work Hours: M-F 8am-5pm

Education: Associate’s degree in IT-related field or equivalent experience

Description

The IT Desktop Support Technician provides technical assistance and support for service requests and incidents involving computer systems, software, hardware, and infrastructure. This role provides both onsite and remote support, troubleshooting issues, managing service tickets, deploying and maintaining IT equipment, and escalating issues in accordance with established procedures.

Responsibilities include:

• Provide desktop, hardware, software, and end-user technical support.
• Administer Active Directory and support Microsoft Office 365 and other cloud applications.
• Troubleshoot Cisco VPN, browser, printer, driver, and endpoint connectivity issues.
• Install and configure Adobe products, Check Point endpoint software, and standard IT applications.
• Support corporate mobile devices, Mac hardware/software, and IP-based telephony systems.
• Utilize ServiceNow for incident and service request management.
• Perform standard device imaging and deployment using USB/PXE and deployment servers.
• Support asset lifecycle management, hardware ordering, inventory, receiving, and shipping.
• Provide conference room and meeting technology support, including audio and display equipment.
• Troubleshoot, diagnose, document, and elevate meeting technology and performance issues.
• Perform Smart Hands activities, including equipment installation, cable patching, power cycling, server/network equipment reboots, and remote console access.
• Move, install, rack, stack, cable, and configure IT equipment in coordination with appropriate teams and vendors.
• Provide onsite technical assistance and support for IT infrastructure and equipment.
• Assist with onboarding and training of new hires.
• Maintain documentation and knowledge management records.
• Coordinate customer scheduling, follow-ups, vendor engagement, and equipment moves.
• Participate in projects and collaborate across IT teams.
• Maintain confidentiality when handling business information and equipment.
• Prioritize multiple tasks effectively and adapt to changing business and technical requirements.

Requirements:

• Strong desktop support and troubleshooting skills.
• Experience with hardware and software installation, configuration, and support.
• Familiarity with Active Directory administration.
• Experience with device imaging and deployment servers.
• Working knowledge of Microsoft Office 365 and cloud applications.
• Basic Smart Hands and network infrastructure knowledge.
• Strong time management, organization, and task prioritization skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and effectively within a team environment.
• Advanced English language proficiency.
• Ability to manage changing priorities and multiple tasks simultaneously.

Qualifications

• Experience providing desktop and end-user technical support.
• Knowledge of hardware/software troubleshooting and installation.
• Familiarity with Active Directory, imaging/deployment tools, and IT service management systems.
• Ability to diagnose issues, follow documented processes, and elevate incidents appropriately.
• Strong customer service, communication, organization, and problem-solving skills.

Additional Information

• No third party resumes will be accepted.
• Drug testing and/or other employment-related inquiries may be conducted.
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).
• CTG is an Equal Employment Opportunity employer.
• CTG is an E-Verify Company.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.