IT Help Desk Specialist - Windows & Office 365 Support

Jobtailor; Cambridge (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Jobtailor in Cambridge, MA is seeking an entry-level Help Desk Technician to install, configure, test, and support computer hardware and software. You will maintain asset inventory and assist end users with IT issues, documenting tickets and maintaining data across core business apps.

The role requires 2–3 years in the field, strong customer service, and ability to work in a team. Windows 10, Office 365, AD/Exchange/SharePoint/OneDrive experience preferred.

Qualifications

• Two to three years’ experience in IT/help desk or related areas.

Responsibilities

• Install, configure, test, maintain, and troubleshoot computer hardware and software
• Accurately maintain asset inventory
• Provide guidance and support to end users experiencing IT-related issues
• Properly document Help Desk tickets
• Maintain master data sets across multiple core business applications
• Provide entry-level help desk support to Vinfen end users and internal IT functions
• Perform data entry and verification of system jobs and processes
• Complete administrative tasks as needed for the IT Department

Skills

Customer Service

Team Collaboration

Communication Skills

Training Aptitude

Organizational Skills

Education

High School Diploma or equivalent

Associate's degree in computer science or related field

Tools

Active Directory

MS Exchange Online

SharePoint

OneDrive

Microsoft 365 / Office 365

Windows 10

TCP/IP Networking

Anti-Virus Tools (Kaspersky, Malwarebytes)

Job description

Jobtailor in Cambridge, MA is seeking an entry-level Help Desk Technician to install, configure, test, and support computer hardware and software. You will maintain asset inventory and assist end users with IT issues, documenting tickets and maintaining data across core business apps.

The role requires 2–3 years in the field, strong customer service, and ability to work in a team. Windows 10, Office 365, AD/Exchange/SharePoint/OneDrive experience preferred.