Deskside Technician - End-User IT Support (Onsite)

Socket.dev; Waltham (MA); On-site; USD 51,000 - 64,000; Full time

Benefits offered by this job

Generous PTO

Competitive benefits

Career growth opportunities

Job summary

Constant Contact is seeking a Deskside Technician to join our IT End-User Support team in Waltham, MA. This on-site role focuses on delivering timely, effective end-user support to ensure employee productivity and smooth operations.

You'll handle Tier 1/2 incidents, manage devices with Intune/Jamf, assist with AV at events, and collaborate with remote sites to improve processes. 2+ years in deskside support and strong customer focus are required.

Qualifications

• 2+ years of experience providing deskside or end-user support in a corporate environment.
• Associate's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Proven ability to configure and troubleshoot PCs and Macs; experience with endpoint management.
• Customer-focused mindset with strong communication skills.
• Strong analytical and troubleshooting abilities; capable of identifying process gaps.
• Flexible, organized, and able to prioritize against SLAs.

Responsibilities

• Serve as primary point of contact for end-user support.
• Handle Tier 1/2 issues and escalate when necessary.
• Coordinate Audio Visual setup for events and All-Hands meetings.
• Provide on-site and remote assistance to employees.
• Manage devices and apps using MDM tools; maintain assets and updates.

Skills

Deskside support

Customer focus

Problem solving

Time management

Education

Associate's degree in CS/IT

Tools

Intune

Jamf

Google Workspace

Microsoft Entra

ServiceNow/Jira Service Management

Job description

Constant Contact is seeking a Deskside Technician to join our IT End-User Support team in Waltham, MA. This on-site role focuses on delivering timely, effective end-user support to ensure employee productivity and smooth operations.

You'll handle Tier 1/2 incidents, manage devices with Intune/Jamf, assist with AV at events, and collaborate with remote sites to improve processes. 2+ years in deskside support and strong customer focus are required.