IT Desktop Services Intern

Western National Insurance Group; Edina (MN); On-site; USD 23,000 - 32,000; Full time

Job summary

Western National Insurance Group is seeking a Desktop Services Intern to join its Desktop Services team as part of the Summer 2027 Internship Program. The intern will provide support to a variety of projects and initiatives, while assisting with incidents, requests, and day-to-day operations in our Edina, MN corporate office.

The ideal candidate is pursuing college with strong time management and communication skills, and is eager to gain hands-on experience in IT within a well-known Midwest

Qualifications

• Two years of college preferred.
• Excellent time management and the ability to complete projects and assignments to meet deadlines.
• Good communication skills.
• Ability to listen and ask pertinent questions to gain understanding.
• Demonstrated ability to pay attention to details.
• Ability to follow processes.
• Proficient use of various core systems, office and computer equipment and software packages.
• Ability to work onsite at our corporate office in Edina, MN.

Responsibilities

• Provides first point of contact for calls and walk-up incidents and service requests.
• Documents, addresses, and resolves basic incidents and requests.
• Logs all incidents and requests and engages other service desk resources to resolve incidents.
• Creates a positive customer support experience and builds strong relationships with internal customers.
• Communicates promptly on progress and handles customers with a consummately professional attitude.
• Performs special projects and other duties as assigned.

Skills

Time management

Communication skills

Active listening

Attention to detail

Process adherence

Technical systems familiarity

Education

Two years of college preferred

Job description

Description

Who are we?

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we have built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That is the power of “nice.” At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National Insurance is seeking a Desktop Services Intern to join its Desktop Services team as part of the Summer 2027 Internship Program. Our company growth, combined with our focus on innovation, transformation, and investments in the customer experience are key drivers supporting the expansion of our team. The Desktop Services Intern will provide support to a variety of projects and initiatives, while playing a key role in our day-to-day operations.

Does this interest you?

• Are you looking to jump start your career in the IT field?
• The individual in this role will have the opportunity to directly assist the Desktop Services team with a wide range of projects including resolving incidents and requests, resolving internal customer inquiries, and more!

Western National Intern Program Summary:

Western National provides a robust internship program designed for individuals aiming to acquire valuable experience in the insurance industry. This program not only offers practical, hands-on opportunities and project work in partnership with our Desktop Services team; but interns will also have the opportunity to enhance their existing skill sets through a range of professional development activities, cultivate relationships with employees and fellow interns, and participate in impactful volunteer initiatives within the community.

Position Summary:

As a Desktop Services Intern in our Internship Program, you will be a key member of our Desktop Services Team. Possible takes that you will assist with include:

• Provides first point of contact for calls and walk-up incidents and service requests
• Documents, addresses, and resolves basic incidents and requests
• Logs all incidents and requests and engages other service desk resources to resolve incidents
• Creates a positive customer support experience and builds strong relationships with internal customers
• Communicates promptly on progress and handles customers with a consummately professional attitude
• Performs special projects and other duties as assigned

Requirements

What You’ll Need to Succeed:

• Two years of college preferred
• Excellent time management and the ability to complete projects and assignments to meet deadlines
• Good communication skills
• Ability to listen and ask pertinent questions to gain understanding
• Demonstrated ability to pay attention to details
• Ability to follow processes
• Proficient use of various core systems, office and computer equipment and software packages
• Ability to work onsite at our corporate office in Edina, MN

Compensation Overview:

The base pay offered for this position will be $20.00/hour.

More About Western National Insurance Group:

Western National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.