Distributed Desktop Support Specialist

Florida Department of Environmental Protection; Tallahassee (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Annual and sick leave benefits

Paid holidays

Health, life, dental, and vision insurance

Retirement plan options

Tuition waivers

Job summary

A state environmental agency is seeking a Distributed Computer Systems Specialist in Tallahassee, Florida. The successful candidate will provide second-level desktop support and problem resolution to users. Responsibilities include troubleshooting computer issues, maintaining excellent communication with customers, and working independently or within a team to achieve operational goals. The role requires strong technical knowledge and a customer-oriented approach. Join us to support Florida's environmental management and contribute to improving state services.

Qualifications

• Application support experience is required.
• Preferred: Minimum of one year of help desk experience.

Responsibilities

• Provide second-level desktop support and problem resolution.
• Enforce support service levels and maintain communications.
• Log, track, and respond to service requests.
• Set up new or existing computer equipment.

Skills

Knowledge of computer operations, hardware, procedures, and systems

Skilled in the use of computer devices, printers, and scanners

Working knowledge of a range of diagnostic utilities

Attention to detail

Self-motivated

Ability to work independently and in a team

Ability to lift up to 50 pounds

Technical assistance on software and databases

Strong customer service orientation

Job description

A state environmental agency is seeking a Distributed Computer Systems Specialist in Tallahassee, Florida. The successful candidate will provide second-level desktop support and problem resolution to users. Responsibilities include troubleshooting computer issues, maintaining excellent communication with customers, and working independently or within a team to achieve operational goals. The role requires strong technical knowledge and a customer-oriented approach. Join us to support Florida's environmental management and contribute to improving state services.