Onsite IT & Cloud Support Analyst I — AI Reliability

Chameleon Integrated Services; St. Louis (MO); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Health insurance (dental)

Vision plan 100% paid

401K with company match

Life insurance 100% paid

Disability insurance 100% paid

Training allowance

PTO and more

Job summary

Chameleon Integrated Services is hiring an IT & Cloud Support Analyst I for an AI Reliability team to support US government customers and ensure platform stability. You’ll be the primary contact for end-user issues, diagnose infrastructure problems, manage access, and track tickets to resolution.

The role uses Jira, AWS, Azure, and internal tools to document processes, test changes, and improve environments while maintaining high-security standards in a fast-paced setting.

Qualifications

• 2 years of experience on a help desk, or as a sysadmin, or DevOps engineer
• An Associate's or Bachelor's degree in a related field
• Familiarity with ticketing systems (Jira Service Management), cloud infrastructure, and interpreting dashboards and logs
• Ability to be onsite 5 days per week, and work either a morning (6a-2p) or afternoon shift (2p-10p)

Responsibilities

• Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting
• Run daily smoke tests, monitor internal channels or dashboards, and escape incidents
• Create and update technology documentation for customers
• Work with our dev team to integrate into their development cycle as a product tester
• Monitor our cloud infrastructure to triage and remediate issues as they surface
• Proactively suggest and implement improvements to the environments
• Coordinate across many different teams to champion and drive outcomes

Job description

Chameleon Integrated Services is hiring an IT & Cloud Support Analyst I for an AI Reliability team to support US government customers and ensure platform stability. You’ll be the primary contact for end-user issues, diagnose infrastructure problems, manage access, and track tickets to resolution.

The role uses Jira, AWS, Azure, and internal tools to document processes, test changes, and improve environments while maintaining high-security standards in a fast-paced setting.