IT & Cloud Support Analyst I - AI Reliability (Contract)

LaunchCode; St. Louis (MO); Sur place; USD 30 000 - 39 000; Plein temps

Résumé du poste

LaunchCode is hiring an IT & Cloud Support Analyst I to support our AI Reliability team for US government clients. You'll be the primary contact for end-user IT issues, manage access, and track tickets through resolution in a fast-paced, secure environment.

Training spans Jira, AWS, Azure, Terraform, Elastic, and QA testing; expect 50–70 hours of paid training over 4–6 weeks. The role starts onsite in St. Louis with first-shift hours and potential shifts after 30 days.

Qualifications

• At a minimum, you have some technical experience, whether as a hobbyist or a professional (relevant education counts too).
• Attention to detail and personal workflows that produce reliable outcomes.
• A curious mind, the drive to understand complex systems, and an understanding of the downstream effects of your decisions.
• Genuine interest in technology and the puzzle underneath each issue.
• Two years of experience on a help desk, or as a sysadmin or DevOps engineer (Ideally).

Responsabilités

• Own the support queue as first point of contact: new account provisioning, external account requests, access changes, login, MFA, and authentication troubleshooting.
• Run daily smoke tests, monitor internal channels or dashboards, and escalate incidents.
• Create and update technology documentation for customers.
• Work with our dev team to integrate into their development cycle as a product tester.
• Monitor our cloud infrastructure to triage and remediate issues as they surface.
• Proactively suggest and implement improvements to our environments.
• Coordinate across many different teams to champion and drive outcomes.

Connaissances

Curious mind

Attention to detail

Desire to learn

Formation

Associate or bachelor's degree in related field

Outils

Jira

AWS

Azure

Terraform

Elastic

GitLab CI/CD

Description du poste

LaunchCode is hiring an IT & Cloud Support Analyst I to support our AI Reliability team for US government clients. You'll be the primary contact for end-user IT issues, manage access, and track tickets through resolution in a fast-paced, secure environment.

Training spans Jira, AWS, Azure, Terraform, Elastic, and QA testing; expect 50–70 hours of paid training over 4–6 weeks. The role starts onsite in St. Louis with first-shift hours and potential shifts after 30 days.