Onsite IT & AV Support Specialist II

Orrick, Herrington & Sutcliffe LLP; New York (NY); On-site; USD 61,000 - 85,000; Full time

Job summary

Orrick, Herrington & Sutcliffe LLP in New York is seeking a Support Specialist II to provide on-site IT and AV support for attorneys and staff. The role involves handling incident tickets, onboarding new hires, distributing equipment, and maintaining devices and software.

Under supervision, you will support video conferences, asset management in ServiceNow, and collaboration on firm events. This is a mid-level, non-exempt, fully on-site position in our New York office.

Qualifications

• Three+ years of IT and AV or Service Desk experience.
• Proficiency with Windows, MacOS, iOS, and Android.
• Proficiency with Microsoft Office.

Responsibilities

• Provide IT and AV support to attorneys and staff.
• Submit, resolve, and track incident tickets; escalate as needed.
• Onboard/offboard users; issue equipment and access cards.
• Imaging laptops, maintaining BIOS and software, and teleconferencing support.

Skills

IT & AV support

Service Desk

Customer service

Windows

MacOS/iOS/Android

Microsoft Office

Network & IoT basics

Tools

ServiceNow

Video conferencing equipment

Job description

Orrick, Herrington & Sutcliffe LLP in New York is seeking a Support Specialist II to provide on-site IT and AV support for attorneys and staff. The role involves handling incident tickets, onboarding new hires, distributing equipment, and maintaining devices and software.

Under supervision, you will support video conferences, asset management in ServiceNow, and collaboration on firm events. This is a mid-level, non-exempt, fully on-site position in our New York office.