Onsite IT & Asset Technician

RiseMe; Perrysburg (OH); On-site; USD 39,000 - 47,000; Full time

Job summary

MDpanel, based in Perrysburg, Ohio, seeks a Technology Technician to manage enterprise hardware and support onsite IT needs across locations. You will coordinate asset lifecycle from procurement to retirement, and serve as the primary onsite IT resource for end users, connectivity, servers, backups, and security controls.

The role reports to the IT Manager, collaborates with Technology and Cybersecurity teams, documents procedures, coordinates with vendors, and may travel to other MDpanel

Qualifications

• 3+ years of hands-on IT support in an onsite, end-user facing role.
• Strong working knowledge of Windows 10 and 11, including imaging, deployment, and troubleshooting.
• Experience supporting Microsoft 365 (Outlook, Exchange Online, Teams, OneDrive, SharePoint) and managing user accounts in Active Directory and Entra ID.
• Experience supporting Windows Server in a small office environment.
• Hands-on networking experience, including TCP/IP, DNS, DHCP, VPN, switches, and wireless.
• Experience supporting VoIP phones, printers, and multifunction copiers.
• Experience supporting macOS.
• Experience working from a ticketing system and documenting work clearly.
• Understanding of HIPAA and importance of protecting sensitive data, with willingness to follow security policies.
• Strong customer service skills and patience when helping non-technical users.
• Solid troubleshooting, organization, and time management skills, with the ability to adjust to changing priorities.

Responsibilities

• Serve as the first IT contact for MDpanel users onsite or remotely.
• Support user access to company systems, applications, shared resources, and technology platforms throughout the authorized user lifecycle, including setup, changes, transfers, and departures. Troubleshoot, install, configure, test, update, and support software, applications, operating systems, connectivity, and related end-user technologies.
• Provide basic training and guidance on company technology, systems, applications, and IT procedures.
• Maintain accurate ticket notes, troubleshooting details, asset records, and documentation for completed work.
• Maintain technical documentation, procedures, system information, network diagrams, and other technical operational records.
• Support MDpanel's technology infrastructure, including network, server, telecommunications, conference room, cabling, power protection, and related physical systems.
• Support backup, recovery, and service continuity processes, including monitoring, restore testing, and remediation of failures.
• Support security and compliance operations, including endpoint protection, patching, device management, monitoring, remediation, and escalation of suspected security incidents.
• Coordinate with technology vendors and service providers supporting connectivity, telecommunications, infrastructure, managed services, and related IT operations.
• Identify recurring technology issues, service failures, and operational risks and elevate them to IT leadership as appropriate.
• Travel to other MDpanel locations when onsite technology support is required.

Skills

Windows 10/11 imaging/deploy

Microsoft 365

Active Directory/Entra ID

Windows Server

Networking TCP/IP DNS DHCP VPN

VoIP/Printers/MFDs

macOS support

Ticketing systems

HIPAA awareness

Customer service

Tools

Windows Server

Microsoft 365

Active Directory

Entra ID

Job description

MDpanel, based in Perrysburg, Ohio, seeks a Technology Technician to manage enterprise hardware and support onsite IT needs across locations. You will coordinate asset lifecycle from procurement to retirement, and serve as the primary onsite IT resource for end users, connectivity, servers, backups, and security controls.

The role reports to the IT Manager, collaborates with Technology and Cybersecurity teams, documents procedures, coordinates with vendors, and may travel to other MDpanel