Onsite IT & Asset Coordinator - Fast-Paced Help Desk

IntelliSource; Worcester (MA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Contract end date around 2026-12-31; 2

Job summary

IntelliSource is seeking an Onsite Technical Coordinator to deliver hands-on IT support in a high-volume onsite operation. You will manage IT assets, assist with system access, and provide tier 1 support for hardware and software issues.

The role emphasizes organization, customer service, and collaboration with operations, training, HR, and IT teams to minimize downtime while upholding security and asset management policies.

Qualifications

• High school diploma or equivalent required; associate degree, technical certification, or related IT education preferred.
• 1-3 years of experience in IT support, desktop support, technical coordination, help desk support, asset management, or related role preferred.
• Experience troubleshooting computers, monitors, printers, scanners, peripherals, and other workplace technology.
• Basic understanding of Windows OS, Microsoft 365 apps, network, user accounts, and password/access troubleshooting.
• Experience with IT ticketing or help desk systems preferred.
• Experience managing technology inventory, asset tracking, or equipment deployment preferred.
• Strong attention to detail and ability to maintain accurate asset and service records.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Ability to troubleshoot issues independently while escalation when needed.
• Comfortable in fast-paced onsite environment supporting employees and leadership.
• 18 years or older
• Authorized to work in the United States; post-offer background screening and drug testing may be required.

Responsibilities

• IT asset check-in/check-out and tracking of laptops, desktops, monitors, and peripherals.
• Asset inventory management with serial numbers, asset tags, and periodic audits.
• Hardware troubleshooting for common issues with computers, monitors, printers, and devices.
• IT help desk support for onsite employees, including password and system-access issues.
• Create, document, prioritize, track, and resolve IT tickets; escalate when needed.
• Support new hires with equipment and access preparation.
• Conduct routine inspections of workstations and devices to prevent issues.
• Troubleshoot Windows, network, printers, accounts, and basic software issues.
• Maintain records of support activity, asset movements, and escalations.
• Collaborate with leadership, HR, training, and IT teams to meet tech needs and minimize downtime.
• Provide professional, clear technical assistance to employees with varying tech knowledge.
• Follow IT security, data protection, and asset-management policies.

Skills

IT support

Customer service

Troubleshooting

Ticketing systems

Asset management

Communication

Time management

Education

High school diploma

Associate degree or technical IT certification

Tools

Microsoft 365

Active Directory

IT ticketing system

Job description

IntelliSource is seeking an Onsite Technical Coordinator to deliver hands-on IT support in a high-volume onsite operation. You will manage IT assets, assist with system access, and provide tier 1 support for hardware and software issues.

The role emphasizes organization, customer service, and collaboration with operations, training, HR, and IT teams to minimize downtime while upholding security and asset management policies.