Information Technology Support Technician

Insight Global; South Brunswick (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Global is seeking an on-site IT Support professional to service a Distribution Center and provide remote user support. The role covers end-user technology, warehouse systems, and timely incident resolution in a fast-paced environment.

The candidate will set up equipment for new hires, manage tickets, and assist with equipment retrieval and redeployment. Weekend and overtime flexibility may be required.

Qualifications

• Preferred IT or related degree (Associate or Bachelor).
• 1–3+ years in IT support, help desk, or field support.
• Experience supporting hardware, software, and basic networking.
• ITSM/ticketing tools experience (ServiceNow preferred).
• Certifications such as CompTIA A+, Network+, ITIL are a plus.
• Strong customer service and problem-solving skills.
• Able to work independently in a fast-paced warehouse environment.
• Flexibility to support distribution center hours, including peak seasons and overtime.
• Comfortable with heights and ladders and lifting up to 50 lbs.

Responsibilities

• Monitor the IT ticketing system, log new requests, and assign tickets.
• Provide timely updates to end-users and close tickets when issues are resolved.
• Set up new equipment (Windows PCs, mobile phones, tablets) for new hires.
• Configure user accounts and install required software for day-one readiness.
• Assist with retrieval and redeployment of user equipment during role changes or exits.

Skills

Customer service

Communication

Problem-solving

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

ServiceNow

ITIL

CompTIA A+

Network+

Job description

• Associate’s or Bachelor’s degree in IT or related field preferred.
• 1-3+ years of IT support, help desk, or field support experience.
• Experience supporting hardware, software, and basic networking.
• Warehouse or distribution center experience preferred.
• Experience with ITSM/ticketing tools (ServiceNow preferred).
• CompTIA A+, Network+, ITIL, or similar certifications a plus.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently in a fast-paced warehouse environment.
• Flexibility to support distribution center hours, including peak seasons, weekends, and overtime as needed.
• Comfortable working in a warehouse environment, including occasional use of scissor lifts and working at heights.
• Ability to lift up to 50 lbs and troubleshoot physical hardware.
• Reliable transportation required.
• Happy to work alone and in an environment that requires self-sufficiency
• Comfortable with heights and ladders

Job Description

Provide on-site IT support for the Distribution Center and remote support for users. This role supports warehouse operations, end-user technology, and warehouse systems while ensuring timely incident resolution and high-quality customer service. Flexibility is required to support distribution center hours, including peak seasons and occasional overtime or weekends.

Daily responsibilities will include monitoring the IT ticketing system, logging new requests, assigning tickets when necessary, providing timely updates to end-users, and closing tickets once issues are resolved. The role also involves setting up new equipment such as Windows PCs, Mobile Phones and tablets for new hires, including installing required software, configuring user accounts, and ensuring devices are ready for day-one use.

In addition, the candidate will assist with the retrieval and return process of user equipment when employees transition roles or exit the organization, ensuring all hardware is properly accounted for and prepared for redeployment.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

Vacancy: This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.