Onsite Inventory & Vending Solutions Specialist

MSC Industrial Direct Co.,Inc.; New York (NY); On-site; USD 30,000 - 45,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations in Target Rock, NY. You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and Crib systems.

You will drive value through on-site engagement, optimize solutions, and collaborate with internal and external stakeholders to ensure satisfaction and retention.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program execution.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.

Skills

Telephone sales

Customer service

Sales skills

Verbal communication

Written communication

Microsoft Office

Problem solving

Critical thinking

Technical solutions knowledge

MSC solutions knowledge

Education

High School Diploma or equivalent

Tools

Salesforce

Microsoft Office

Routing software

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist to deliver exceptional customer service and manage inventory at large customer locations in Target Rock, NY. You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and Crib systems.

You will drive value through on-site engagement, optimize solutions, and collaborate with internal and external stakeholders to ensure satisfaction and retention.