Onsite Inventory & Service Specialist

MSC Industrial Supply Co.; Terre Haute (IN); On-site; USD 28,000 - 43,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 at Terre Haute, IN to deliver exceptional customer service and manage inventory at a large customer site.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and crib systems. You will log activities, maintain stock levels, coordinate with account teams, and mentor junior associates while upholding 6S standards and company safety procedures.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.

Skills

Excellent customer service

Sales skills

Verbal and written communication

Problem solving

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office

Job description

MSC Industrial Supply Co. is seeking an On-Site Service Specialist level 1 at Terre Haute, IN to deliver exceptional customer service and manage inventory at a large customer site.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and crib systems. You will log activities, maintain stock levels, coordinate with account teams, and mentor junior associates while upholding 6S standards and company safety procedures.